Jade Martinez
Denver,CO
Summary
Guest Service Associate with over 8 years of experience in customer service. An organized and motivated employee capable of time management, and working under pressure in all environments. Seeking to expand my experience as a receptionist, and overall strengthen my communication and tech literacy skills. My career passions pertain to holistic health & wellness, customer service, as well as any involvement in the beauty & cosmetic industry.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
04.2022 - Current
- Greet guest's and visitors upon arrival, offer assistance and answer any questions and or concerns.
- Anticipate guest's service needs by asking questions to better understand their preferences.
- Manage the company’s books and schedule reservations for guests. I also handle any adjustments or updates for existing reservations.
- Maintain knowledge about the services & products the company offers
- Promote company package deals. Handle wax pass payment inquires
- Maintain regular administrative cleaning duties
Seasonal Beauty Advisor
Sephora USA
10.2021 - 01.2022
- Answered customer questions about products and services,helped locate merchandise, & promoted key items.
- Maintained counter and display areas for organization and cleanliness.
- Identified skin and hair needs of customers to provide assistance in choosing the best suited products.
- Processed payment's, entering sales in register for prompt customer service.
Seasonal Beauty Advisor
Ulta Beauty Inc.
04.2021 - 08.2021
- Greet customers upon arrival, and offer any assistance.
- Arrange merchandise to present visually appealing displays to attract clientele.
- Engaged in friendly conversation with customers to better uncover their individual needs.
- Assist customer in processing payments while promoting company rewards and credit line offers.
Beauty Advisor
Sephora Inside JCPenney
11.2019 - 01.2021
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Applied makeup and skincare products to customers following company guidelines to determine the best suited products.
- Stocked merchandise ,clearly labeling items, and arranging according to size or color.
- Followed up with customers to increase satisfaction with purchases and services at checkout.
Education
High School Diploma -
Penn Foster Online Accredited High School
Remote 03.2018
Skills
- Tech Literacy
- Billing & Payment Processing
- Manage Schedule & Reservations
- Strategic Planning
- Product & Service Knowledge
- Organization and Efficiency
Hobbies
- Yoga & Exercise
- Crafting Handmade Jewelry
- Hiking and Nature Walks
- Shopping
Timeline
Guest Service Associate
European Wax Center
04.2022 - Current
Seasonal Beauty Advisor
Sephora USA
10.2021 - 01.2022
Seasonal Beauty Advisor
Ulta Beauty Inc.
04.2021 - 08.2021
Beauty Advisor
Sephora Inside JCPenney
11.2019 - 01.2021
High School Diploma -
Penn Foster Online Accredited High School