JADE MARTINEZ
Passaic
Summary
Skilled in team leadership, problem solving, and customer service with the ability to manage inventory and cash flow effectively. Adept at training and mentoring staff to achieve operational goals while maintaining a friendly and organized environment. Proven track record of multitasking and attention to detail to support successful operations.
Overview
5
5
years of professional experience
Work History
Starbucks Barista/Shift Supervisor
Saddle Brook Starbucks
01.2022 - 11.2025
- Supervise and lead a team of baristas during shifts, ensuring high performance, quality service, and adherence to store policies.
- Ensure excellent customer service, handling customer concerns or complaints, and maintaining a friendly atmosphere.
- Monitor inventory levels and assist in ordering supplies and stock management.
- Help train new baristas on store systems, customer service expectations, and operational procedures.
- Handle cash registers, including making cash deposits, balancing registers, and processing transactions.
- Communicate goals, expectations, and any important updates to the team.
- Quickly resolve any issues during the shift, including customer complaints, equipment failure, or staffing shortages.
- Prepare and serve beverages such as coffee, tea, and blended drinks, following Starbucks' recipes and guidelines.
- Communicate in a professional and friendly manner.
Waitress/Hostess
Saddle Brook Diner
01.2021 - 01.2022
- Provided great customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring prompt food and beverage delivery.
- Collaborated with kitchen staff to address special requests and dietary restrictions.
- Trained new employees on menu offerings and service standards to maintain quality.
Receptionist
Smilekidz Pediatric Dentistry and Braces
11.2025 - Current
- Managed patient scheduling and appointment confirmations, optimizing daily operations for efficiency.
- Handled incoming calls and inquiries, providing exceptional customer service to patients and families.
- Maintained accurate patient records using dental practice management software, ensuring data integrity.
- Coordinated communication between parents, caregivers, and dental staff to enhance patient experience.
Adjunct Instructor
Passaic High School
07.2022 - 11.2024
- Interjected personal experience into class, making learning relevant to students.
- Assessed student performance through tests, quizzes, and assignments to evaluate progress and identify areas of improvement.
- Created lesson plans that incorporated a variety of instructional techniques for diverse student populations.
Education
High School Diploma - undefined
Passaic Academy for Science and Engineering
NJSkills
- Problem-solving and adaptability
- Product knowledge
- Team leadership and management
- Delegation and coaching
- Time management and organization
- Multi-tasking and attention to detail
- Inventory control
- Performance monitoring and upselling
- Cash flow management
LANGUAGES
Spanish
Fluent
Timeline
Receptionist
Smilekidz Pediatric Dentistry and Braces
11.2025 - Current
Adjunct Instructor
Passaic High School
07.2022 - 11.2024
Starbucks Barista/Shift Supervisor
Saddle Brook Starbucks
01.2022 - 11.2025
Waitress/Hostess
Saddle Brook Diner
01.2021 - 01.2022
High School Diploma - undefined
Passaic Academy for Science and Engineering