Summary
Overview
Work History
Education
Skills
Certification
Clearance Level
Timeline
Generic

Jade Mason

Fort Washington,Maryland

Summary

Competent Telecommunications Technician bringing 2 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Telecommunications Technician

InterImage
Arlington , VA
04.2020 - Current
  • Providing Tier 2 Mobile Support to Headquarters of Department of Army, The Joint Chief of Staff and Office of Secretary of Defense personnel
  • Configuring user’s Apple and Android devices for Outlook email access through DISA Remote Management System
  • Connecting a variety of mobile devices from manufactures such as Apple, Samsung, to major cellular service providers – AT&T, Verizon and T-Mobile
  • Installing DoD Enterprise Mobile Device Management (MDM) Mobile Iron configuration on end user’s mobile devices
  • Assisting NCR personnel with DoD O365 Migration on personnel mobile devices
  • Troubleshooting and resolving hundreds of Remedy ticket monthly, as users request support for mobile device hardware and software issues
  • Troubleshooting Wireless Carrier Network Services such as Voice, Data, Short Message Service (SMS), Multimedia Messaging Services (MMS), Data Tethering, Mobile Hot Spot, Management of carrier mobile telephone numbers between mobile devices, SIM Card issues etc.
  • Providing input of design requirements associated with continued installation, integration, and testing of the Smart Phone Information Systems
  • Supporting the Joint Service Provider client in developing and maintaining all technical and procedural documentation pertaining to client-designated enterprise mobile device configurations, technical support, processes, and procedures
  • Providing user familiarization and guidance for client-designate enterprise mobile device functions as requested
  • Configuring and enrolling/activating client-designated mobile devices with current client-approved upgrades to device firmware, operating systems patches and versions based on troubleshooting resolutions and mobile device reassignments
  • Assisting with the enterprise mobile device Life Cycle Refresh (LCR) upgrade project by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices
  • Adhering to client property processes in accordance with client policy
  • Processing replacement mobile devices (seed stock) between vendor and end user as required

Administrative Assistant

TopGolf
Oxon Hill, MD
05.2019 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Maintained staff directory and company policy handbook for human resources department.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.

Sales Manager

Pandora Jewelry
Oxon Hill, MD
03.2016 - 05.2019
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised sales team of 17 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.

Education

Bachelor of Science - Human Resources Management

University of Maryland Global College
College Park, MD
2024

Associate of Science - Business Administration

Prince George's Community College
Upper Marlboro, MD
05.2018

Skills

  • Diagnosing Issues
  • Mission Support
  • System Repairs
  • Research and Analytical Skills
  • Service Requests
  • Payroll Preparation
  • Microsoft Office, SharePoint, MobileIron (MDM), Remedy, Apple Business Manager (ABM), WidePoint

Certification

Security +

Clearance Level

Secrete Security Clearance

Timeline

Telecommunications Technician

InterImage
04.2020 - Current

Administrative Assistant

TopGolf
05.2019 - 03.2020

Sales Manager

Pandora Jewelry
03.2016 - 05.2019

Bachelor of Science - Human Resources Management

University of Maryland Global College

Associate of Science - Business Administration

Prince George's Community College

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Jade Mason