JADE MASON
Ronkonkoma,NY
Summary
Responsible and dedicated worker who is motivated to build effective working relationships and to ensure my duties are fulfilled. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Theater Instructor
ECAP Summer Rising
2023.06 - 2023.08
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Mentored struggling students with individualized approach to enhance learning.
- Familiarized students with basic concepts of theater such as drama, script writing, monologue, dialogue, script analysis, and performance.
- Planned and executed targeted lesson plans to instruct on theater, theater history, and performance etiquette.
Amazon Prime Customer Service/Personal Shopper
Amazon
Brooklyn , NY
2019.05 - 2020.12
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
- Assisted customers in selecting items that met their individual needs and preferences.
Direct Care Professional
SCO FAMILY OF SERVICES
2015.01 - 2020.10
- Responsible for day to day oversight of LGBTQ adolescents ages 15-21
- Assist with daily routine: wake up calls, appointments, assignments and trips
- Answer programming phone calls
- Filling and Filing paperwork daily which is programs priorities
- Prepare and serve daily meals for program residents and staff
- Maintain a clean residence and work environment
- Work with mental health youth
- Asist youth in understanding and overcoming social and emotional problems
- Counsel individuals and provide education and vocational support
- Help with homework assignments and test preparations
- Complete all assigned paperwork and shift duties including tracking of youth, administering prescription medication, chores and allowance, distributing and logging Metrocards, and assisting youth with daily responsibilities as needed.
PARAPROFESSIONAL
TFOA PROFESSIONAL PREPARATORY CHARTER SCHOOL
2013.08 - 2015.01
- Worked in kindergarten, second grade, and fourth grade classrooms
- Worked with individuals and groups of children reinforcing teaching material
- Collaborated with TFOA founders, leads, apprentices and Social Workers for children’s education plans including goals and progress
- Coordinated with certified staff to successfully assist students with special needs- assisting integrating settings determined by their IEP
- Aided in the writing center, computer station and math time
- Assisted with supervising students during lunch periods, recreational activities and field trips
- Assisted and taught lessons including ESA or STEM
- Checked homework packages and behavioral status of the day for all children
- Assisted in supervising classroom conduct.
Education
A.A - SOCIAL SCIENCE AND HUMANITIES
LAGUARDIA COMMUNITY COLLEGE LONG
ISLAND CITY, NYSkills
- Case Management
- Patient Care
- Developmental Disabilities
- Client Documentation
- Time management
- Detailed Oriented
- Computer Literacy Skills
- Communication Skills
- Call Management
- Microsoft Office Expertise
- Multi-Task Management
Accomplishments
- Therapeutic Crisis Intervention (TCI)
- Health Insurance Portability and Accountability Act (HIPAA)
- LGBTQ: Respect, Include, and Empower: Providing Culturally Competent Services for
- Lesbian,
- Gay, Bisexual, Transgender, Queer and Questioning Youth in ACS Care
- NY Justice Center Notice to Mandated Reporter Training
- SCO Cyber Security Awareness
- Mandated Reporter of Abuse and Neglect
Certification
- HIPPA
- CPR
- Mandated Reporter
Timeline
Theater Instructor
ECAP Summer Rising
2023.06 - 2023.08
Amazon Prime Customer Service/Personal Shopper
Amazon
2019.05 - 2020.12
Direct Care Professional
SCO FAMILY OF SERVICES
2015.01 - 2020.10
PARAPROFESSIONAL
TFOA PROFESSIONAL PREPARATORY CHARTER SCHOOL
2013.08 - 2015.01
A.A - SOCIAL SCIENCE AND HUMANITIES
LAGUARDIA COMMUNITY COLLEGE LONG
- HIPPA
- CPR
- Mandated Reporter
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