Jade Mason
San Antonio
Summary
Detail-oriented and proactive professional with US work authorization. Excellent relationship-building skills, strong work ethic, and flexible approach. Proficient in utilizing Athena EMR and extensive knowledge of medical terminology and scheduling.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
BHS Physicians Network
07.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Entered patient demographic and insurance data into electronic medical record system
- Filed and maintained patient records in accordance with HIPAA regulations
- Managed patient registration process, confirming data accuracy and completeness
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Answered incoming calls, scheduled appointments and filed medical records
- Greeted and assisted patients with check-in procedures
Customer Service Representative
Khols Department Store
01.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Responded to customer requests for products, services, and company information
Sales Associate and Trainer
Ross Dress For Less
11.2017 - 12.2020
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Conducted assessments of employee understanding and performance
- Mentored employees during probationary period to answer questions and offer improvement strategies
- Trained new employees per month on company procedures
- Executed Sales training programs, consistently teaching and validating requisite skills and behaviors
- Provided coaching and mentoring to employees
Cashier Team Lead
Kmart
09.2015 - 06.2017
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Communicated with customers and team members to solve problems
Education
Diploma -
Southwest High School
San Antonio, TX06.2015
Skills
- vital sign monitor
- proficient in sq,im,id injections
- bandage wrapping
- patient handling equipment
- lab equipment setup
- blood draw-venipuncture,butterfly,evacuate,syringe
- sharps disposal
- first aid/cpr certified
- medical records maintenance
Customer Service
Patient Scheduling
HIPAA Compliance
Timeline
Patient Service Representative
BHS Physicians Network
07.2021 - Current
Customer Service Representative
Khols Department Store
01.2020 - 07.2021
Sales Associate and Trainer
Ross Dress For Less
11.2017 - 12.2020
Cashier Team Lead
Kmart
09.2015 - 06.2017
Diploma -
Southwest High School
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