Jade McBrown
Grand Prairie,TX
Summary
Since my current employment does not allow for any growth, I am currently seeking new career opportunities to further myself within property management. Over the past four years, I have worked as a Maintenance Coordinator, gaining hands-on experience in overseeing maintenance operations and tenant relations. This role has deepened my interest in the field and broadened my understanding of the various career paths available.
Having already obtained my real estate license, I’m excited about opportunities that will allow me to build on my existing skills while gaining new experience. I am flexible with my schedule, and I take pride in my reliability, including my ability to respond promptly to emergencies.
In my current position, I manage daily maintenance activities, prepare and monitor KPI reports, and analyze project data to improve efficiency and cost accuracy. I provide support to maintenance staff and supervisors, ensuring smooth operations. My strong communication skills have been recognized by management, and I regularly interact with residents to resolve issues and maintain a positive living environment.
Overview
5
5
years of professional experience
Work History
Maintenance Coordinator
Evergreen Residential Management
Dallas, TX
10.2023 - Current
- Collaborated with departments to meet maintenance requirements efficiently and timely.
- Managed repair schedules to ensure timely arrival of parts and resources.
- Reviewed job orders regularly, confirming completion aligned with established standards.
- Responded swiftly to emergency repair requests from staff.
- Coordinated with external vendors for necessary repair services.
- Participated in team meetings to develop innovative problem-solving strategies.
- Ensured effective communication among departments regarding maintenance issues.
Maintenance Coordinator
High Opportunity Neighborhood Partners
01.2022 - 10.2023
- Review inspection reports, estimate job costs, and authorize scope of work for new homes.
- Develop the make-ready and inspection checklists for each market.
- Track deferred inspection items and create capital plans and budgets.
- Work with third party vendors and general contractors to ensure quality and consistency of work.
- Manage incoming maintenance requests and route work orders to third party vendors.
- Oversee the timeliness, cost, and quality of completed work orders.
- Improve average response times and times to complete work orders.
- Communicate with tenants about their work orders and ensure tenant satisfaction.
- Negotiate pricing with third party vendors.
- Troubleshoot maintenance requests over the phone when possible and walk tenants through common repair issues.
- Process vendor payments.
- Develop and implement recurring inspection program for units.
- Review and verify work completed, proper invoicing, and approval of payment.
- Develop program for procuring commonly used maintenance materials and equipment.
- Track results of metrics and provide explanations around monthly reporting.
Call Center Representative
LR Homes & Services
01.2021 - 01.2022
- Charged with training and motivating their team of Call Center Representatives.
- Answered questions, handle complaints, and provide support for clients.
- Ensuring smooth team operations and effective collaboration.
- Completing tracking documentation and directing the request to the appropriate vendor or team member.
- Maintaining all documentation records and logs daily.
- Assist with invoice tracking and approval.
- Backup with the mail, ordering and stocking of printers, perform minor maintenance.
- Transport documents as directed.
- Manage multiple projects with deadlines and budget constraints.
Warehouse Supervisor
UPS
01.2021 - 01.2022
- Manually move material in packages from one place to another.
- Work with material moving machine operators and material recording workers to handle items and keep a record of items.
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods.
- Handle physically demanding movements like pushing, pulling, bending down and lifting of packages.
Education
Associate of Applied Science - Business
Tarrant County College
Arlington, TXSkills
- Working knowledge of residential maintenance issues and corresponding remedies and costs
- Strong communication skills and ability to respond compassionately and empathetically to tenant concerns
- Firm when needed
- Excellent listening skills
- Organized and process driven, ability to stay on top of the various aspects of their responsibilities
- Hard working, ability to work flexible hours and respond to tenant needs as they arise
- Ability to work well within a team
- Proficient in Microsoft Office (mainly Outlook, Excel, and Word)
- Existing maintenance vendor relationships
- Familiarity with Section 8 program
References
References available upon request.
Timeline
Maintenance Coordinator
Evergreen Residential Management
10.2023 - Current
Maintenance Coordinator
High Opportunity Neighborhood Partners
01.2022 - 10.2023
Call Center Representative
LR Homes & Services
01.2021 - 01.2022
Warehouse Supervisor
UPS
01.2021 - 01.2022
Associate of Applied Science - Business
Tarrant County College