Jade Mendes
Norwich,CT
Summary
Dedicated and compassionate, with a proven track record at GT Independence, I excel in providing emotional support and medication management, leveraging strong observational skills and HIPAA compliance. I enhance patient safety and well-being, achieving a 95% satisfaction rate through personalized care and efficient pharmacy operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Gt Independence
08.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Pharmacy Technician
Nutmeg Pharmacy
02.2019 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Pharmacy Technician
Quality Care Drug
08.2016 - 05.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Medical Assistant - Medical Assistant/Billing And Coding
Sawyer Technical School
Hamden, CT08-2011
High School Diploma -
Cooperative Arts And Humanities
New Haven, CT06-2006
Skills
- Grooming assistance
- Emotional support
- Personal hygiene assistance
- Housekeeping tasks
- Compassionate caregiving
- Dressing assistance
- Compassionate patient care
- Behavior redirection
- CPR certified
- Light housekeeping
- Compassionate care
- Meal preparation
- Housekeeping
- Direct patient care
- Meal planning
- Medication administration
- Household tasks
- Patient management
- Medication management
- Memory care techniques
- Chronic disease management
- Cooking and meal preparation
- Household organization
- Toileting assistance
- Fall prevention
- Adaptive equipment use
- Adaptable under pressure
- Shopping and errands
- Personal hygiene
- Range of motion exercises
- Observational skills
- Patient lifting techniques
- Personal errands assistance
- Companionship
- Patient awareness
- Dementia care
- Elderly care
- First aid and safety
- Problem-solving
- Multitasking and organization
- Mobility assistance
- Patient care
- COVID-19 safety policies
- Medication and appointment reminders
- Flexible schedule
- Special needs care
- HIPAA compliance
Certification
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
- First Aid Certification - American Red Cross or St John Ambulance.
- First Aid Certification
Timeline
Pharmacy Technician
Nutmeg Pharmacy
02.2019 - 01.2023
Personal Care Assistant
Gt Independence
08.2016 - Current
Pharmacy Technician
Quality Care Drug
08.2016 - 05.2018
Medical Assistant - Medical Assistant/Billing And Coding
Sawyer Technical School
High School Diploma -
Cooperative Arts And Humanities