Jade Miranda
Orlando,FL
Summary
A dynamic leader with a proven track record at Wawa, adept in fostering employee engagement and enhancing team productivity through effective leadership and coaching. Skilled in complaint handling and cash management, I excel in creating environments that boost staff morale and customer satisfaction, significantly reducing employee turnover. I am professional and well grounded team member. I am always staying active and finding a task to complete during shift. I work well under pressure and I am very quick to adapt to environments.
Overview
6
6
years of professional experience
Work History
Team Supervisor
Wawa
11.2018 - Current
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
Bank Teller
Chase
01.2023 - 12.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Customer Service Associate
Sea World
06.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Humana
03.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Assistant
Target Optical
01.2019 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Cypress Creek High School
Orlando, FL05.2019
Skills
- Effective Leadership
- Assignment Delegation
- Report Preparation
- Complaint Handling
- Staff Training
- Motivational Skills
- Employee Engagement
- Coaching and Mentoring
- Team Supervision
- Overseeing Daily Activities
- Work Planning and Prioritization
- Team motivation
- Cash Handling
- Coaching
- Call Center Operations
- Computer Skills
- Decision-Making
Timeline
Bank Teller
Chase
01.2023 - 12.2023
Customer Service Associate
Sea World
06.2022 - 12.2022
Customer Service Representative
Humana
03.2021 - 01.2022
Medical Assistant
Target Optical
01.2019 - 01.2022
Team Supervisor
Wawa
11.2018 - Current
Cypress Creek High School