JADE MITCHELL
Dunwoody,GA
Summary
Focused Administrative Professional bringing 5 years of developing continuous improvements throughout the planning and implementation phases of projects. Demonstrated a history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
7
7
years of professional experience
Work History
Senior Administrative Specialist
CDC Contractor
Atlanta, GA
08.2022 - Current
- Work to develop public health messages with subject matter experts and develops messages into appropriate end-products for communicating public health information to target audiences
- Plan, implement and present training systems for health practitioners, researchers, and other professionals; conducts and/or assists in the development and delivery of training courses
- Research, write, and format web content for the organization's webpage
- Provide strong analytical, writing, editing, proofreading, oral presentation, and organization skills as well as general knowledge of public health topics
- Research, write, and format web content for the organization's webpage
- Assist with employee engagement projects and special events
- Participate in regular branch and team strategic employee communication and engagement planning meetings
- Publish appropriate content to the CDC Connects platform as needed
- Advises management of the impact of administrative policies and procedures
- Makes decisions to implement new administrative plans, procedures, and systems in response to management requirements
- Analyzes, interprets, and advises on administrative policies and procedures
- Advises management on the appropriate administrative procedures and processes for implementing broad initiatives and changes
- Makes decisions to evaluate the efficiency and effectiveness of systems, methods, processes, and procedures
- Provides background information to help define the scope of issues to be addressed
- Creates hiring packages for all types of employees for supervisory approval
- Voices ideas and opinions confidently while acknowledging alternate opinions or perspectives
- Conducts simple data analysis procedures to examine program effectiveness
- Constructs a timeline for carrying out tasks
- Lists resources necessary to carry out tasks in the operational plan
Operations Coordinator
Celsius Network
Atlanta, GA
08.2021 - 07.2022
- Advised management of the impact of administrative policies and procedures
- Made adjustments to administrative processes in response to new and changing program requirements and other developments
- Made decisions to implement new administrative plans, procedures, and systems in response to management requirements
- Advised management on the appropriate administrative procedures and processes for implementing broad initiatives and changes
- Advised internal and external customers on business processes to provide guidance, improve processes, or determine gaps
- Communicated recommendations on business process improvements to senior management
- Communicated project roles/responsibility expectations clearly to all staff
- Oversaw task execution by participants in project activities
- Lead or advised others to adjust administrative processes in response to new and changing program requirements and other developments
- Leads or advises others to develop administrative plans, procedures, and systems to implement management requirements
- Documented business processes to provide guidance, improve processes, communicate to internal or external customers, or determine gaps
- Conducts background research to assist senior colleagues in building or adjusting administrative policies and procedures to support organizational objectives
- Constructs a timeline for carrying out tasks
- Centers for Disease Control and Prevention, CDC
Administrative Officer
CDC
Atlanta, GA
07.2020 - 07.2021
- Creates and submits job announcements with supervisor assistance
- Provides expertise on HR related matters for a department or workgroup for supervisory approval
- Leads or advises others to develop administrative plans, procedures, and systems to implement management requirements
- Provides expertise on HR related matters for a department or workgroup
- Provided input so senior colleagues can adjust administrative processes in response to new and changing program requirements and other development
- Implements updated administrative processes in response to new and changing program requirements and other developments
- Completed simple program forms and reports
- Supports others in simple data analysis procedures to examine program effectiveness
- Conducted performance measurement activities
Executive Assistant
Dekalb County Board of Health
12.2019 - 07.2020
- Coordinated internal and external events, including a county-wide conference that drew over 300 guests in January 2020
- Introduced an Excel spreadsheet to track office supply levels, which automated the re-ordering alert process and saved 6 hours every week Manage marketing content and ensure data integrity for the internal show guides, menus, and program of events Led the introduction of the Microsoft Team during the beginning of COVID optimizing meeting times by 90% due to the lack of software failure Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
- Participated in educational opportunities and read technical publications, updating job knowledge
- Partnered with senior HR team to communicate company standards and policies
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Collector
American Honda Financial Services
01.2019 - 11.2019
- Created and maintained a program with the sales department that ensured all new sales are referred to the F&I department
- Trained and provided the sales team with information on finance and lease programs and the benefits of the dealership's financing and extended service programs
- Lead the attainment and gross production of Honda's goals and objectives Liaised between the customer and the lending institution
- Responded to a high-volume of client and colleagues' phone and email requests
- Presented extended service contracts and other owner protection programs available to customers
- Understood and remained compliant with federal, state and local regulations that affect the new and used-vehicle and finance departments Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions.
Bank Teller
BB&T
12.2017 - 01.2019
- Processed approximately 30 customer transactions per hour, paying close attention to detail to avoid data entry error
- Managed Client Relations including maintenance of required client documentation, office-to-client correspondence and coordination of client appointments resulting in a 90% increase in scheduled follow-up appointments
- Completed special requests by closing accounts, taking orders for checks, providing special statements, copies, and referrals and completing safe-deposit box procedures
- Effectively balanced automated teller machines and teller cash dispensers with zero errors
- Entered transactions into computer and issued customer receipts
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Followed strict guidelines regarding financial and customer data to avoid
- Followed financial services security and audit procedures.
Education
Bachelor of Arts - Psychology
Fort Valley University
12.2015
Timeline
Senior Administrative Specialist
CDC Contractor
08.2022 - Current
Operations Coordinator
Celsius Network
08.2021 - 07.2022
Administrative Officer
CDC
07.2020 - 07.2021
Executive Assistant
Dekalb County Board of Health
12.2019 - 07.2020
Collector
American Honda Financial Services
01.2019 - 11.2019
Bank Teller
BB&T
12.2017 - 01.2019
Bachelor of Arts - Psychology
Fort Valley University
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