JADE MONROY
Los Angles
Summary
Experienced supervisor with excellent communication skills and a talent for building connections. Demonstrated expertise in high-touch service roles, focusing on ensuring customer satisfaction, managing operations, and training staff in fast-paced environments. Deep understanding of hospitality and conflict resolution, enabling effective management of sensitive information while maintaining confidentiality. Eager to bring my customer service skills, team collaboration, and attention to detail to an aviation setting, committed to delivering compassionate and efficient services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
IHG InterContinental Los Angeles Downtown
09.2023 - Current
- Operational Management & Problem-Solving: Conducted regular audits of valet area operations, ensuring safety protocols, cleanliness, and efficient use of space
- Guest Feedback: Maintained detailed records of guest feedback and service incidents, reporting issues to management and suggesting improvements
- Guest Relations and Satisfaction: Supported the hotel’s valet service growth by building strong guest relationships, encouraging repeat business, and boosting overall satisfaction
- Cross Team Collaboration: Ensured smooth coordination between valet, bell, front desk, and security teams to provide a seamless guest experience
- Cash Handling & Bookkeeping: Oversaw the reconciliation of daily cashier transactions, including cash, credit, and other forms of payment, ensuring accuracy and compliance with hotel standards
Cashier & Valet Attendant
IHG Hotel Indigo
03.2022 - 02.2023
- Conflict Resolution & Customer Service: Delivered exceptional customer service by addressing guest inquiries and resolving concerns efficiently and courteously
- Knowledge of Local Area & Customer Service: Provided helpful local insights and travel information, enhancing the guest experience
- Teamwork & Flexibility: Worked collaboratively with team members to handle high-demand periods and provide optimal service
- Problem Solving: Identified potential issues or discrepancies related to vehicle condition, ensuring a smooth resolution if any were found
Education
High School Diploma - undefined
City of Angels (LAUSD)
06.2021
Phlebotomy Certification - Phlebotomist Training Specialist
National Health Career Association
11.2023
Skills
- Customer service
- Cross Team Collaboration
- Conflict Resolution
- First aid
- Attention to detail
- Strong work ethic
Certification
- Certified Phlebotomist I
- Basic Life Support Certified (BLS)
Languages
Spanish
Professional Working
Timeline
Supervisor
IHG InterContinental Los Angeles Downtown
09.2023 - Current
Cashier & Valet Attendant
IHG Hotel Indigo
03.2022 - 02.2023
High School Diploma - undefined
City of Angels (LAUSD)
Phlebotomy Certification - Phlebotomist Training Specialist
National Health Career Association
- Certified Phlebotomist I
- Basic Life Support Certified (BLS)
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