Jade Montgomery
Phoenix,AZ
Summary
Results-driven Clinical Supervisor successful in creating innovative educational programs. Works with leaders and healthcare staff to improve patient care and outcomes. Focused on developing strong teams while serving as positive role model.
Overview
6
6
years of professional experience
Work History
Clinical Coordinator
Southwest Network
08.2023 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
SMI Case Manager
Terros Health
01.2022 - 08.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
SMI CASE Manager
Jewish Family And Children Services
06.2019 - 04.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Smi Case Manager
Lifewell Behavioral Wellness
01.2018 - 06.2021
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
GED -
Foothills Adult School
El Cajon, CA06.2006
Skills
- Process Improvements
- Progress Monitoring
- Multidisciplinary team collaboration
- Patient services management
- HIPAA compliant
- Direct Patient Care
- HIPAA
- Rehabilitation Services
- Clinical education
- Clinical Instruction
- Developing training programs
- Medical Records Management
- Clinical Quality Improvement
- Staff Scheduling
- Case Management
- Patient Care
- Patient records administration
- Clinical Leadership
- Patient Relations
- Clinical Supervision
- Staff Development
- Clinical Documentation
- Protocol adherence
- Patient relationship management
- Metrics Tracking
- Healthcare Systems Knowledge
- Employee Training Program
Timeline
Clinical Coordinator
Southwest Network
08.2023 - Current
SMI Case Manager
Terros Health
01.2022 - 08.2023
SMI CASE Manager
Jewish Family And Children Services
06.2019 - 04.2022
Smi Case Manager
Lifewell Behavioral Wellness
01.2018 - 06.2021
GED -
Foothills Adult School
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