JADE MOORE-CLEAGE
Richmond,CA
Summary
Goal-oriented interventionist caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Instructional Aide
Aspire Public Schools
Richmond, CA
07.2021 - Current
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided support during classes, group lessons and classroom activities.
Registered Behavior Technician
Applied Behavior Consultants, Inc
Walnut Creek, CA
03.2021 - 07.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Early Intervention Counselor
East Bay Agency for Children
Berkeley, CA
02.2019 - 07.2020
- Provide crisis intervention utilizing multiple therapeutic behavior intervention techniques
- Help children build social and emotional skills to express and regulate feelings and develop relations with others
- Help manage program transitions
- Support teaching staff during various classroom activities
- Carry out specialized group and individual activities
- Record daily progress reports
- Track/record daily medi-cal billing reports
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Created tools for instruction and behavioral support.
- Enhanced knowledge by attending training and adopting new technologies.
Customer Service Representative
IKEA Emeryville Home Furnishings
Emeryville, CA
01.2016 - 06.2016
- Work closely with the customer service team to ensure compliant return procedures and customer feedback responses are addressed
- Communicate IKEA refund policy in a clear and informative manner
- Handle exchange & refund customer transactions accurately and efficiently while providing high standards of customer service
- Ensure the exchange & return desk is effectively equipped at all times with necessary documents and tools
- Gain knowledge on assembling IKEA products to help assist customers
- Follow cash handling procedures
- Utilize information from the exchange & refund system to detect, act upon or report product faults and sales-related issues to management
- Contribute constructive feedback to the exchange and return action plan database while taking ownership for allocated deliverables
- Work in close liaison with department management to identify solutions to resolve the root cause of customers' returns
Cashier Customer Service
CVS PHARMACY
01.2015 - 09.2015
- Price merchandise, stock shelves and take inventory of supplies
- Handle all customer relations issues in a gracious manner keeping in accordance with company policies
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Ensure superior customer experience by addressing customer’s concerns, demonstrating empathy while resolving problems on the spot
- Routinely answer customer questions regarding merchandise and pricing
- Operate a register using cash, check and credit card transactions
- Welcome customers into the store and assist them with locating merchandise
- Politely assist customers in person and via telephone
Human Resource Intern
Parker-Hannifin Veriflo Division
Richmond, CA
07.2014 - 10.2014
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Helped with employee unemployment and I-9 forms to support compliance procedures.
- Took messages and provided information about company processes, hours and requirements.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Worked with HR team to coordinate company events.
Education
Bachelor of Arts - Psychology
California State University - Dominguez Hills
Carson, CA 08.2016 - 05.2018
Associate of Arts - Psychology
Contra Costa College
San Pablo, CA 08.2010 - 05.2016
High School Diploma -
Middle College High School At Contra Costa College
San Pablo, CA 08.2010 - 05.2014
Skills
Teamwork and Collaboration
Excellent Communication
Multitasking Abilities
Problem-Solving
Planning and Coordination
MS Office
Analytical and Critical Thinking
Timeline
Instructional Aide
Aspire Public Schools
07.2021 - Current
Registered Behavior Technician
Applied Behavior Consultants, Inc
03.2021 - 07.2022
Early Intervention Counselor
East Bay Agency for Children
02.2019 - 07.2020
Bachelor of Arts - Psychology
California State University - Dominguez Hills
08.2016 - 05.2018
Customer Service Representative
IKEA Emeryville Home Furnishings
01.2016 - 06.2016
Cashier Customer Service
CVS PHARMACY
01.2015 - 09.2015
Human Resource Intern
Parker-Hannifin Veriflo Division
07.2014 - 10.2014
Associate of Arts - Psychology
Contra Costa College
08.2010 - 05.2016
High School Diploma -
Middle College High School At Contra Costa College
08.2010 - 05.2014