Jade Ortiz
Allentown,PA
Summary
Adept at enhancing facility hygiene and customer satisfaction, demonstrated through a zero-complaint record at Celebrity Cleaning. Skilled in cleaning, sanitizing, and safety compliance, with a knack for effective communication and building strong client relationships. Achieved significant improvements in workplace cleanliness and client satisfaction, leveraging multitasking abilities and a commitment to excellence.
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Skilled in basic computer skills, customer service and customer satisfactory roles.
Overview
16
16
years of professional experience
Work History
Cleaner
Celebrity Cleaning
01.2018 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Ride Attendant
SeaWorld
05.2015 - 01.2017
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Exceeded guest expectations by providing timely, accurate information regarding ride wait times and park attractions.
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Auction Assistant
A-1 Auction
04.2012 - 04.2015
- Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
- Maintained a positive environment during high-pressure situations, diffusing any conflicts or misunderstandings that arose among bidders.
- Developed and maintained strong working relationships with professionals within assigned territory.
Cleaner
Daisy Fresh Cleaning
01.2009 - 03.2012
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
Education
High School Diploma -
Dieruff High School
Allentown, PA05-2003
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Reliability and punctuality
- Health and safety compliance
- Sanitization procedures
- Basic computer skills
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Customer Satisfaction
- Effective communication
- Sales process
Languages
Spanish
Native or Bilingual
Timeline
Cleaner
Celebrity Cleaning
01.2018 - Current
Ride Attendant
SeaWorld
05.2015 - 01.2017
Auction Assistant
A-1 Auction
04.2012 - 04.2015
Cleaner
Daisy Fresh Cleaning
01.2009 - 03.2012
High School Diploma -
Dieruff High School
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