Jade Parr
Hendersonville,TN
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Manager
FJ Industries INC
Nashville, TN
2022.03 - Current
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
REAL ESTATE AFFILIATE BROKER
RE/MAX Advantage
11.2018 - Current
- Present purchase offers to sellers for consideration
- Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Compare a property with similar properties that have recently sold to determine its competitive market price
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates
- Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
Head Bartender
Jolly Ollies
01.2019 - Current
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
SERVER
Music City Diner
04.2016 - 04.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
ELECTRONIC SALES SPECIALIST
Walmart
06.2015 - 11.2016
- Answer customers' questions about products, prices, availability, or credit terms
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Maintain customer records, using automated systems
- Demonstrate and explain the operation and use of products
- Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments
- Sell service contracts for products
- Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade-in values.
SERVER
Safaris Brick Oven
12.2016 - 04.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
HOSTESS
The Rudder at Anchor High
05.2016 - 05.2016
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Direct patrons to coatrooms and waiting areas such as lounges.
SHIFT LEADER
Kenmar ventures llc
08.2012 - 01.2015
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Direct patrons to coatrooms and waiting areas such as lounges
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Education
Associate in Science (A.S.) - Psychology
VOLUNTEER STATE COMMUNITY COLLEGE
Hendersonville, TN05.2022
Skills
- Licensed Real Estate Agent
- Reconciling Cash Drawers
- Mixed Drinks Preparations
- High-Volume Environments
- Cash Handling
- Safe Food Handling Procedures
- Wine and Liquor Knowledge
- Drinks Service
- Cocktail List Development
- Food Sales and Promotion
- Banquet Events
- New Cocktail Creation
Certification
REAL ESTATE AFFILIATE BROKER
Timeline
Customer Service Manager
FJ Industries INC
2022.03 - Current
Head Bartender
Jolly Ollies
01.2019 - Current
REAL ESTATE AFFILIATE BROKER
RE/MAX Advantage
11.2018 - Current
SERVER
Safaris Brick Oven
12.2016 - 04.2017
HOSTESS
The Rudder at Anchor High
05.2016 - 05.2016
SERVER
Music City Diner
04.2016 - 04.2020
ELECTRONIC SALES SPECIALIST
Walmart
06.2015 - 11.2016
SHIFT LEADER
Kenmar ventures llc
08.2012 - 01.2015
Associate in Science (A.S.) - Psychology
VOLUNTEER STATE COMMUNITY COLLEGE
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