Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jade Patterson

Albuquerque

Summary

Optimistic and analytical individual with knack for financial accuracy and organizational skills. Possesses foundational knowledge in accounting principles and financial reporting, including proficiency in Excel and accounting software. Dedicated to leveraging skills to contribute to accurate financial reporting and efficient accounting processes.

Overview

8
8
years of professional experience

Work History

Shift Manager/Key Holder

Canteen Brewhouse
06.2022 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Exercised composure under pressure and in escalated customer service scenarios.

Shift Manager

Toltec
12.2020 - 06.2022
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Server

Los Cuates
03.2017 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate of Arts - Accounting

Central New Mexico Community College
Albuquerque, NM
05-2026

Skills

  • Effective leadership
  • Team management
  • Customer service
  • Drawer balancing
  • Teamwork and collaboration
  • Proficient in MS Office
  • Experienced in software utilization
  • Time management
  • Attention to detail
  • Reliability

Timeline

Shift Manager/Key Holder

Canteen Brewhouse
06.2022 - Current

Shift Manager

Toltec
12.2020 - 06.2022

Server

Los Cuates
03.2017 - 12.2020

Associate of Arts - Accounting

Central New Mexico Community College

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