Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Jade Payne

Jade Payne

Lees Summit,MO

Summary

Seeking a position that values and appreciates customer service orientation and interpersonal skills, as well as a professional attitude towards clients. Committed to performing the role with unwavering dedication, integrity, and care to make a substantial contribution to the image and profits of the organization.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Direct Support Professional/Paraprofessional

Behavioral Health Allies
10.2024 - Current
  • Provides direct care to those with intellectual and developmental disabilities
  • Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks
  • Fosters positive relationships between caretakers and individuals served
  • Ensures client safety and maintaining a safe environment
  • Reminds and assists clients with self-administration of medications (with proper training)
  • Encourages self-help activities
  • Reports changes in client's condition or family situation to administrators and supervisors
  • Documents services provided
  • Performs home management functions such as light housekeeping, laundry, bed making, and cleaning
  • Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
  • Accompanies clients to scheduled appointments and transports clients or running errands for clients

Wealth Coach Representative

WeDevelopment Federal Credit Union
02.2023 - 11.2024
  • Provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment
  • Follows established policies in accordance with the bank and the supervisor's direction
  • Meets monthly new account production goals as assigned by upper management
  • Processes deposits and pay out funds in accordance with bank procedures, recording all transactions accurately and balancing each day's operations
  • Receives cash and checks for deposit, verifies amounts, and looks for check endorsements
  • Examines cash carefully to guard against acceptance of counterfeit checks and identification
  • Enters transactions into computer and issues customer receipts
  • Sells and prepares money orders, cashier's checks, bank-to-bank wires, savings bonds, travelers' checks, and certificates of deposit
  • Processes Western Union wires and cash advances
  • Cross-sells bank services and products
  • Provides bank services to a diverse customer base
  • Performs other tasks as requested by supervisors as they relate to the bank and its functions

Home Health Aide

Family First Homecare
01.2022 - 10.2023
  • Personal care: Assisting with daily tasks like bathing, dressing, and grooming
  • Housekeeping: Performing tasks like laundry, washing dishes, and vacuuming
  • Patient care: Monitoring vital signs, providing companionship, and helping with medication management
  • Communication: Building relationships with clients and families, and providing updates while maintaining confidentiality
  • Teaching: Instructing patients and families on how to care for the elderly, prepare healthy meals, and live independently

Relationship Bank I

Arvest Bank
04.2022 - 02.2023
  • Monitor assigned portfolio to identify deteriorating customer situations and implement appropriate actions to address the customers' needs
  • Analyze online account activity to determine the likelihood of unauthorized transactions or sign on activity
  • Provide clients with demonstrations on various banking products, including but not limited to online and mobile banking and ATM
  • Uncover banking products such as loans, credit cards, CDs based on what the customers needs are
  • Register with the NMLS and keep skills, knowledge, and accreditations up-to-date
  • Process electronic banking applications for clients including online banking, ACH, wire transfers, remote deposit capture and bill payment
  • Qualify potential members for membership by opening checking accounts, savings accounts, IRAs, CDs, and processing loan applications
  • Perform teller duties, process daily reports, meet and exceed sales referral goals, manage ATM balancing and maintenance
  • Attain NMLS number and Missouri Notary

Consumer Service Specialist (Work from Home)

UMB Financial Corporation
08.2021 - 04.2022
  • Answer customer questions by phone about basic banking services, such as account balances and interest rates and fees
  • Answer questions about account types and banking products
  • Check on the status of customer and track checks and payments
  • Review and explain account charges
  • Assist customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards
  • Assist with account updates, such as address change, phone number change, etc
  • Assist customers with telephone inquiries to provide solutions to their banking needs
  • Assist and respond to client inquiries promptly, effectively, and professionally

Mobile Phlebotomist

American Red Cross
03.2021 - 09.2021
  • Obtain and verify patient information prior to drawing blood
  • Checked and stocked laboratory supplies
  • Label and secure all specimens for transport to testing area
  • Retrieve patient blood and bodily fluids in safe and correct manner
  • Process paperwork correctly and submitted on time
  • Work quickly to keep patient wait times low
  • Field questions from patients and medical staff regarding tests and test procedures
  • Make patients feel as relaxed as possible and cared for uncomfortable patients
  • Stay current in field with continuing education, training, and re-certifications

Premium Suites Food Runner

Aramark
03.2018 - 04.2021
  • Delivered food orders from the kitchen to customers' tables rapidly and accurately
  • Acted as the point of contact between Front of the House and Back of the House staff
  • Communicated food orders to chefs, paying attention to priorities (e.g
  • Food allergies)
  • Ensured food was served in accordance with safety standards (e.g
  • Proper temperature)
  • Check in with customers and take additional orders

Full Time Senior Teller

Kansas City Credit Union
09.2019 - 10.2020
  • Represent KCCU in a courteous and professional manner
  • Offer excellent member service in every interaction with current and potential members, vendors, and all team members
  • Responsible for building and strengthening relationships with KCCU members and potential members through the accurate and efficient processing of routine teller transactions (cashing checks, accepting deposits and withdrawals, etc) while also advising members and potential members of our products and services
  • Process cash & check transactions including deposits, withdrawals, loan payments, and share drafts
  • Process corporate checks and money orders
  • Process cash advances
  • Process the purchase of gift and travel cards
  • Balance cash drawer and checks before the start of the day and at the end of each day
  • Ensure the security of cash and negotiable instruments at all times
  • Cross-sell credit union financial counseling services in order to achieve established goals and objectives

Host

DeVine Catering
01.2014 - 01.2019
  • Received and welcomed the guests with due attention; greeted them with a smile
  • Provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit
  • Presented the guests with menus and explained any special cuisines to be served
  • Ensured food quality before serving, presented it in the most appetizing way
  • Assisted the customers by working out their queries and grievances
  • Coordinated with other staff to ensure the availability of best service for the guests

Seasonal Sales Associate

Macy's
11.2017 - 08.2018
  • Assisted in completing price changes within the department
  • Participated in year-end inventory and cycle counts
  • Rang up sales at registers and bagging merchandise
  • Assisted in floor moves, merchandising, display maintenance, and housekeeping
  • Assisted in processing and replenishing merchandise and monitoring floor stock
  • Aided customers in locating merchandise

Hostess

Rib Crib
03.2016 - 11.2017
  • Greeted and seated guests at the same time as monitoring the flow of guests in keeping with seating chart and servers
  • Gave quick and exact information and directions to guests
  • Answered all questions regarding the menu and services
  • Ensured coverage of the hostess stand at all times
  • Answered phones, took messages and made reservations

Education

High School Diploma -

Blue Springs South High School
Blue Springs, MO
01.2017

High School Studies -

Raytown High School
Raytown, MO
01.2015

Skills

  • Financial services
  • Sales
  • Time management
  • Customer communication
  • Communication skills
  • Phone etiquette
  • Food Handlers Permit
  • Banking
  • Operational knowledge of merchandising and store operations
  • Underwriting
  • Relationship Banker
  • Assembly
  • Organizational skills
  • Microsoft Office
  • Administrative experience
  • Cash register
  • Microsoft Word
  • Childcare
  • Customer Service
  • Management
  • Cash handling
  • Financial acumen
  • Microsoft Outlook
  • Notary Public
  • Sales standards
  • Excellent Sales and Customer Service Skills
  • Payroll
  • Host/Hostess
  • Supervising experience
  • Guest interaction
  • Account management
  • Microsoft Excel
  • Computer skills
  • Teaching
  • Loan Officer Experience
  • ACH
  • Negotiation
  • Phlebotomy
  • Cashier Customer Service
  • Venipuncture
  • Loss Prevention
  • Windows
  • Bank Teller
  • Teamwork
  • Medication management
  • Client safety
  • Documentation accuracy
  • Meal planning
  • Customer service
  • Relationship building
  • Conflict resolution
  • Team collaboration
  • Critical thinking
  • Home management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Compassionate caregiving
  • Housekeeping tasks

Certification

  • Driver's License, Valid
  • Certified Notary Public, 10/01/22 to 10/01/26
  • First Aid
  • Level I Med Aide

Timeline

Direct Support Professional/Paraprofessional

Behavioral Health Allies
10.2024 - Current

Wealth Coach Representative

WeDevelopment Federal Credit Union
02.2023 - 11.2024

Relationship Bank I

Arvest Bank
04.2022 - 02.2023

Home Health Aide

Family First Homecare
01.2022 - 10.2023

Consumer Service Specialist (Work from Home)

UMB Financial Corporation
08.2021 - 04.2022

Mobile Phlebotomist

American Red Cross
03.2021 - 09.2021

Full Time Senior Teller

Kansas City Credit Union
09.2019 - 10.2020

Premium Suites Food Runner

Aramark
03.2018 - 04.2021

Seasonal Sales Associate

Macy's
11.2017 - 08.2018

Hostess

Rib Crib
03.2016 - 11.2017

Host

DeVine Catering
01.2014 - 01.2019

High School Diploma -

Blue Springs South High School

High School Studies -

Raytown High School

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Jade Payne