Jade Payne

Work History

Independence Blue Cross

07.2023 - 10.2024

Assisted customers with inquiries, claims, and policy information related to health insurance products.
Provided excellent customer service by answering phone calls, emails, and chats in a timely and professional manner.
Resolved customer complaints and issues, ensuring a high level of satisfaction.
Educated customers on various health insurance plans and options available to them.
Processed payments, and policy changes accurately and efficiently.
Collaborated with other departments such as claims, underwriting, and sales to ensure a seamless customer experience.
Achieved and exceeded performance metrics and goals set by the company, such as call resolution rates and customer satisfaction scores.
Participated in ongoing training and development programs to stay updated on industry trends and best practices in customer service.

LabCorp

11.2020 - 06.2022

Processed and distributed incoming lab specimens promptly to the specified clinical testing sites.
Perform clerical functions, required to report accurate and timely test results.
Document key data in logs through accurate scanning and data entry of critical specimens and patient info.
Maintained a safe, clean environment while collecting and disposing of specimens.
Established procedures with adherence to standards of infection control and blood/body fluid precautions and protective equipment when necessary.

T & L One Transportation

08.2019 - 10.2020

Create a welcoming and comforting environment for patients.
Interact with patients professionally.
Safely operate a company van and provide daily patient transportation to hospitals, doctor’s offices, and dialysis centers.
Complete required daily company van inspections.
Keep mileage records and repair records up to date.
Ensure timely arrival to destinations.
Adhere to all safety guidelines.
Adhere to all traffic laws and regulations.

Kmart

07.2018 - 08.2019

Provides the highest level of prompt and friendly customer service; greets and thanks customers.
Run the cash register quickly and efficiently.
Maintains register station by replenishing supplies, cleaning, and straightening the work area.
Knowledge of the store, services, and locations of merchandise.
Demonstrates strong skill set in suggestive selling techniques for add-on sales.
Smile, greet, and offer help to every customer.
Occasionally use the PA system to promote advertised goods.
Assists in training fellow associates in checkout procedures.
Always serve customers with a positive attitude.

Kings Supermarket

11.2014 - 10.2016

Ensure the freshest and best variety of cheeses and flowers are on display and available throughout the day.
Take orders, package products, and keep shelves stocked throughout the day.
Unload deliveries and stock cases, displays, and backroom coolers with new and existing products/inventory.
Provide excellent customer service by proactively approaching customers and answering questions.
Accurately and efficiently scan customers' grocery items and complete monetary transactions.
Properly bag items to ensure products are secured and packed appropriately.
Engage with customers in friendly conversation.