Jade Pope
The Woodlands,TX
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
9
9
years of professional experience
Work History
Account Manager
AccuMed Revenue Systems
Spring, TX
05.2022 - 01.2023
- Managed 2 facilities, and averaged 100 accounts everyday
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.
- Audited and corrected billing and posting documents for accuracy.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
Customer Service Representative
Amazon.com
Remote, IN
05.2020 - 11.2020
- Created and maintained detailed database to develop promotional sales.
- Educated customers about billing, payment processing and support policies and procedures.
- Verify Fraudulent Accounts and Orders
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained 100% survey score from customers
Payment Poster
Healing Hearts Clinic
Conroe, TX
08.2016 - 03.2020
- Posted between $250,000-$470,000 every month
- Submitted claims electronically and paper claims
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Managed large volumes of data efficiently and with great care on daily basis.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Developed and maintained positive relationships with clients to maximize collections.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Makeup Artist
Nordstrom
The Woodlands, TX
01.2015 - 09.2016
- Prepared and hosted large events
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased revenue through effective customer service and inventory management.
- Answered phone calls and emails to schedule client appointments.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained regular client list and successfully handled walk-in customers.
Lead Front Desk Receptionist
Hometown Pediatrics
The Woodlands, TX
01.2015 - 08.2015
- Supported office staff and operational requirements with administrative tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Processed medical insurance claims and payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Assisted with medical coding and billing tasks.
Collections Specialist
Dermatological Association of Texas
Houston, TX
01.2014 - 03.2015
- Posted zero pay EOB's
- Verified patient insurance eligibility
- Analyzed customer financial records to determine appropriate payment plan.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
- Processed online and paper appeal submissions and refund requests.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
- Generated monthly billing and posting reports for management review.
Education
Associate of Arts -
Lone Star College
Conroe, TX2025
Certification - Medical Billing And Coding
American Medical Billing Association
Spring, TXCertification - Medical Administration
Gary Job Corps
San Marcos, TXSkills
- Accounts Payable and Accounts Receivable
- Payment Collecting
- Staff Management
- Issue Resolution
- Account Management
- Database Management
- Report Development and Presentation
- Monthly Reconciliations
- Account Posting
- Manual Processing
- Correct Errors
- Analytical and Critical Thinking
- Time Management
- Prioritizing Workflows
- Verbal and Written Communication
- Managing Multiple Tasks
- Employee Mentoring
- Medicare and Medicaid Processes
- Database Systems
- CPT Code Modifiers
- Federal Regulations
- Statement Billings
- Past Due Balance Management
- Reviewing Patient Information
- Data Entry
- Physician Interaction
- Diagnostic Procedures
- Legal Standards
- Credit Card Transaction Processing
- Spreadsheet Tracking
- Medical Records Security
- Patient Account Analysis
- HIPAA Compliance
- CMS-1500 Billing Forms
- Workers' Compensation Knowledge
- ICD-10 Coding
- Benefits Verifications
- Insurance Claims
- Accounts Receivable Management
- Medical Claims Submission
- A/P and A/R Expertise
- Adjustment Posting
- Accounting and Financial Management
- Claim Verifications
- Process Payments
- Statement Itemization
- 10-Key Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Timeline
Account Manager
AccuMed Revenue Systems
05.2022 - 01.2023
Customer Service Representative
Amazon.com
05.2020 - 11.2020
Payment Poster
Healing Hearts Clinic
08.2016 - 03.2020
Makeup Artist
Nordstrom
01.2015 - 09.2016
Lead Front Desk Receptionist
Hometown Pediatrics
01.2015 - 08.2015
Collections Specialist
Dermatological Association of Texas
01.2014 - 03.2015
Associate of Arts -
Lone Star College
Certification - Medical Billing And Coding
American Medical Billing Association
Certification - Medical Administration
Gary Job Corps
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