Jade P. Rodriguez
Naples,FL
Overview
8
8
years of professional experience
Work History
Crew member and Assistant manager
Culvers
Naples, FL
06.2019 - 10.2022
- Crew Member:
- Good customer service.
- Continued the flow of guests in a timely manner both one drive thru and in store.
- Assistant Manager:
- Delegated tasks to others.
- Led team of people to achieve daily goals.
- Balance register draws and count money.
- After working there for years, I became an asset to the team and was promoted to Assistant Manager to better assist the well being of the company.
Administrative support
My Salon
Naples, FL
07.2017 - 01.2018
- Schedule clients for new appointments.
- Worked on maintenance of salon quality.
- Offered assistance when needed at all times.
Barista
Starbucks
Naples, FL
11.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Esplanade Golf & Country Club
Naples, FL
12.2023 - 11.2024
- Maintained cleanliness of counters, machines, utensils, and seating areas on a daily basis.
- Balanced front-of-house and back-of-house tasks efficiently during peak times.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Host
Esplanade Golf & Country Club Lakewood Ranch
Naples, FL
12.2023 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
To-Go Server
Outback Steakhouse
Naples, FL
11.2024 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Education
High School Diploma - undefined
Florida Virtual
01.2020
High school diploma - undefined
Lorenzo Walker Technical High school
Naples, FL11.2017
Skills
- Proficiently ran the FOH while delegating tasks around the restaurant during high-performance hours
- Worked side by side with the owner to manage fellow employees
- Prior to that, I was able to work the POS system and all surrounding areas
Timeline
To-Go Server
Outback Steakhouse
11.2024 - Current
Barista
Esplanade Golf & Country Club
12.2023 - 11.2024
Host
Esplanade Golf & Country Club Lakewood Ranch
12.2023 - 11.2024
Barista
Starbucks
11.2022 - 12.2023
Crew member and Assistant manager
Culvers
06.2019 - 10.2022
Administrative support
My Salon
07.2017 - 01.2018
High School Diploma - undefined
Florida Virtual
High school diploma - undefined
Lorenzo Walker Technical High school