Jade Quintana
Kennewick,WA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Manager/Barista Manager
Tease N Tan Espresso
03.2023 - Current
- Oversaw daily operations, ensuring efficient team performance and adherence to company standards.
- Developed and implemented strategic initiatives, enhancing workflow efficiency across departments.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Analyzed operational data, identifying opportunities for process improvements and cost reductions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
Night Manager
Dick's Pub & Restaurant
04.2021 - 06.2022
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team of 10 people by establishing and communicating responsibilities and duties to each team member.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Developed relationships with patrons and learned their usual routines in order to best serve them when in establishment.
- Worked effectively along side with team members in fast paced and high pressure environment.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Organized shift meetings to communicate and resolve issues for night operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Team Sales Lead
Motherhood Maternity, Destination Maternity Corporation
07.2015 - 07.2017
- Managed team of three to four people, assisting in training and customer service
- Processed payroll weekly
- Directly communicated weekly business numbers, store, and individual employee standings to District Manager
- Managed stores client profiles, as well as tracked client purchases and special requests
- Answered phone calls, greeted clients, and scheduled appointments
- Assisted with purchasing of safety supplies and other business necessities
- Issued 30 follow-up calls daily for bookings and referrals, appreciation letters, phone calls, and client feedback
- Initiated new contacts and cultivated business relationships
- Maintained verbal and written agreements with clients
- Prepared in store events by marketing to local business and clientele, which created new exposure resulting in several successful in store events.
Co-Manager
Journeys Kidz 1321 N Columbia Center Blvd
07.2014 - 07.2015
- Https://www.journeys.com/kidz/
- Genesco Inc., incorporated on October 19, 1934, retailer and wholesaler of footwear, apparel and accessories.
- Journeys Group segment includes Journeys, Journeys Kidz, Shi by Journeys, Little.
- Burgundy and Underground by Journeys retail stores, catalog and e-commerce operations.
- Advised and supervised team of fifteen or more employees.
- Maintained well organized and efficient work place.
- Helped to create schedules and stay current on store needs, such as supply orders and bulk counts.
- Supported part time staff in their training, enabling them to strive to reach their goals.
- Administered weekly schedules and daily tasks and goals to staff.
- Delegated tasks appropriately in order to maximize time and efficiency.
- Supervised online, transfer in, and transfer out orders.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Facilitated change management activities for department and staff of 15 individuals
- Performed regular reviews assessing each employee's performance and developed improvement plans
- Cross-trained existing employees to maximize team agility and performance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Recruited and hired top performers to add talent and value to department
- Onboarded new employees with training and new hire documentation
Point of Sale Manager
Van Huesen
06.2012 - 07.2014
- Managed daily operations of point-of-sale systems, ensuring optimal performance and uptime.
- Trained and mentored staff on POS software, enhancing team efficiency and service quality.
- Implemented process improvements for transaction handling, reducing errors and wait times.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Boosted team morale by promoting a positive work environment and recognizing outstanding performance regularly.
- Conducted regular audits of POS terminals, maintaining compliance with company policies and industry regulations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and mentored staff on customer service best practices and system functionalities.
Education
BBA - Business Management
New Mexico Highlands University
Las Vegas, NM03-2025
High School Diploma -
Pasco High School
Pasco, WA06.2012
Skills
- COMPUTER SKILLS
- Microsoft Word, Excel, and PowerPoint
- People management
- Inventory monitoring
- Guest assistance
- Sales leadership
- Business planning
- Financial Management
- Staff Management
- Sales and marketing
- Budgeting
- Business administration
- Creative merchandising
Timeline
Manager/Barista Manager
Tease N Tan Espresso
03.2023 - Current
Night Manager
Dick's Pub & Restaurant
04.2021 - 06.2022
Team Sales Lead
Motherhood Maternity, Destination Maternity Corporation
07.2015 - 07.2017
Co-Manager
Journeys Kidz 1321 N Columbia Center Blvd
07.2014 - 07.2015
Point of Sale Manager
Van Huesen
06.2012 - 07.2014
BBA - Business Management
New Mexico Highlands University
High School Diploma -
Pasco High School