Jade Rattler

Customor Service

• Cheerfully greeted elicats entering the establishments and determined the nature of their visit.
• Contact custoners to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

* Described merchandise and explained usc, operation, and care of merchandise to customers.

• Munaged a multi-line phone system, answered and scroened phone calls,

* Refor umresolved eustomer grievances lo designated departments for further investigation.

• Mamtained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Monitor sules activities to ensure thut eustomers receive satisfactory service and quality goods.

* Assign and train employees for specific duties.

• Created engaging activities that stimulated mental and physical wellness of clients.
• Coordinated transportation and errands to support client independence and mobility.
• Delivered personal care services, promoting dignity and respect for individuals.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Monitored patient vitals and documented changes using patient monitoring tools.
• Administered medications and recorded patient responses utilizing healthcare management systems.
• Supported nursing staff by performing basic medical procedures, such as taking blood pressure and temperature.
• Applied wound care techniques to support patient recovery and prevent infections.
• Operated specialized medical equipment to assist nurses in patient care.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.