Jade Reed
Martinsville,IN
Summary
Organized, self motived, success driven individual with a proven track record of efficiently completing tasks in various settings. I have a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
General Manager
Gather Around BBQ
Martinsville, IN
09.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
General Manager
Buffalo Wild Wings
Bloomington, IN
03.2021 - 08.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
Bloomington, IN
10.2017 - 03.2021
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared weekly schedules for staff members based on their availability.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Education
High School Diploma -
Martinsville High School
Martinsville, IN06-2012
Skills
- Customer Relationship Management
- Staff Supervision
- Vendor Sourcing
- P&L Management
- Advertising and marketing
- Schedule Management
- Sales
- Contract Negotiations
- Staff Management
- Labor Cost Controls
- Purchasing
- Multitasking
- Microsoft Word
- Time Management
- Computer Skills
- Documentation And Reporting
- Sorting and Categorizing
- Scheduling
- Inventory Management
- Recordkeeping
- Data Entry
- Heavy Lifting
- Project Planning
Timeline
General Manager
Gather Around BBQ
09.2021 - Current
General Manager
Buffalo Wild Wings
03.2021 - 08.2022
Assistant General Manager
Freddy's Frozen Custard & Steakburgers
10.2017 - 03.2021
High School Diploma -
Martinsville High School