Jade Rego
Kapolei,HI
Summary
An Innovative Driven Individual offering 8 years+ experience in Management with Exceptional Strengths in the Customer Service Industry.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Pool Server
Waikiki Beach Marriott Hotel And Resort
07.2023 - Current
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Contributed to development of seasonal cocktail menus by offering input on popular trends and local preferences.
- Maintained knowledge of current promotions and special events, effectively communicating relevant information to guests during their poolside experience.
- Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
- Maintained clean and organized pool area for optimal guest comfort and safety.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at pool area.
- Built rapport with guests, leading to repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
Server
TJ's Sports Bar and Grill
5 2016 - 02.2024
- Interacts with Customers to ensure Customer Service Levels are Exceeded
- Prepares Alcoholic/Non-Alcoholic Beverages for Bar and Patrons
- Assess and Maintains Bar Keep
- Cash Handling
- Restock/Replenish Bar Inventory/Supplies
- Checks Customer's Identification to Confirm Minimum Drinking Age
- Asses Customer's Needs
- Developed Efficient Work Pace so all Bar and Floor Customers are satisfied at all times
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Senior Relationship Banking Administrator
Central Pacific Bank
01.2019 - 01.2021
- Created Annual and Quarterly Production Reports that Analyzes Data between TY and LY
- Maintained High Client Portfolios
- Management Assistant
- Assisted with Client Relationship Banking
- Completed Transactions for certain Union Groups
- Relationship Banker
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Store Manager
Cycle City, LTD.
04.2013 - 01.2021
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Consumer Banking Representative
Bank Of Hawaii
04.2013 - 04.2016
- Created a welcoming environment within branch by delivering exceptional customer service during each interaction.
- Maintained strict adherence to regulatory compliance guidelines while processing transactions to protect both bank and its customers from risk.
- Handled sensitive customer information with discretion while adhering strictly to privacy and confidentiality regulations.
- Provided personalized financial advice to clients, fostering long-term relationships and trust.
- Developed strong rapport with clients through effective communication, ensuring their needs were met and expectations exceeded.
- Managed high-volume teller transactions efficiently while maintaining accuracy and attention to detail.
- Collaborated with team members to achieve branch sales targets and improve overall performance.
- Assisted customers with loan applications, contributing to increased consumer lending revenue.
- Conducted thorough customer needs assessments, identifying opportunities for cross-selling banking products and services.
- Marketed full range of consumer and small business banking services to existing and potential customers through proactive techniques.
- Engaged in outbound calling and needs assessments and generated qualified referrals and sales.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
- Handled various accounting transactions.
Store Manager
No Fear Hawaii
06.2010 - 03.2013
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Some College (No Degree) - Holistic Nutrition
Southwest Institute of Healing Arts
Arizona City, AZ 09.2022 - 05.2023
High School Diploma -
James Campbell High School
'Ewa Beach, HI 08.2006 - 05.2010
Skills
Business Development
Strategic Planning
Exceptional Customer Service
Innovative Thinking
Attention to Detail
Relationship Building
Problem-Solving
Adaptability
Timeline
Pool Server
Waikiki Beach Marriott Hotel And Resort
07.2023 - Current
Some College (No Degree) - Holistic Nutrition
Southwest Institute of Healing Arts
09.2022 - 05.2023
Senior Relationship Banking Administrator
Central Pacific Bank
01.2019 - 01.2021
Store Manager
Cycle City, LTD.
04.2013 - 01.2021
Consumer Banking Representative
Bank Of Hawaii
04.2013 - 04.2016
Store Manager
No Fear Hawaii
06.2010 - 03.2013
High School Diploma -
James Campbell High School
08.2006 - 05.2010
Server
TJ's Sports Bar and Grill
5 2016 - 02.2024
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