Summary
Overview
Work History
Education
Skills
Timeline
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Jade Reich

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers good problem-solving abilities and have a strong record of surpassing organizational goals.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Old Navy
08.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Store Manager

Old Navy
11.2020 - 08.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Product Operations Specialist

Old Navy
01.2019 - 11.2020


  • Collaborated with cross-functional teams to help improve operational workflow.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Led backroom operations such as signage, marketing, and pricing to better communicate with the customer.

Lead

Old Navy
03.2015 - 01.2019
  • Handle monetary transactions with the customer
  • Partnered with the department manager to initiate floor sets for product placement.
  • Trainer

Neighborhood Expert

Applebee's Grill + Bar
07.2015 - 11.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Coordinated between cooks and servers to ensure a whole tables meals were correct and delivered at the same time.

Shift Lead

Taco Bell
09.2012 - 07.2015
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.

Education

Bachelor of Science - Hospitality Administration And Management

Northwestern State University
Natchitoches, LA
12.2018

Skills

  • Budget Controls
  • Business Operations Knowledge
  • Team Leadership Expertise
  • Training and Development
  • Strategic Planning Skill

Timeline

Assistant General Manager

Old Navy
08.2022 - Current

Assistant Store Manager

Old Navy
11.2020 - 08.2022

Product Operations Specialist

Old Navy
01.2019 - 11.2020

Neighborhood Expert

Applebee's Grill + Bar
07.2015 - 11.2018

Lead

Old Navy
03.2015 - 01.2019

Shift Lead

Taco Bell
09.2012 - 07.2015

Bachelor of Science - Hospitality Administration And Management

Northwestern State University

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Jade Reich