Jade Richardson
Greensboro,NC
Summary
Knowledgeable and well rounded Social Media Marketing Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Brings business to the company and continues to increase numbers and profit for the business. Efficient bar manager with 6+ years of excellent skills in customer service.
Overview
7
7
years of professional experience
Work History
Managing Bartender
The Box Seat
07.2023 - Current
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
Social Media / Marketing Manager
The Box Seat
03.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Restaurant Manager
Outback Steakhouse
01.2021 - 10.2022
- Managed approximately 20 incoming calls, emails and faxes per day from different customers
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Bartender
Outback Steakhouse
03.2018 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Office Manager
TSJ Auto
02.2018 - 03.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Education
BBA - Business
Broward College
Fort Lauderdale, FLNova High School
Fort Lauderdale, FL06.2018
Skills
- Workplace Safety
- Scheduling Staff
- Sanitation Standards
- Task Delegation
- Social Media Management
- Photo and Video Editing
- Content Creation
- Social Media Marketing
- Customer Relationship Management (CRM)
- Digital Marketing
- Project Management
- Brand Development
- Data Analytics
Timeline
Managing Bartender
The Box Seat
07.2023 - Current
Social Media / Marketing Manager
The Box Seat
03.2023 - Current
Restaurant Manager
Outback Steakhouse
01.2021 - 10.2022
Bartender
Outback Steakhouse
03.2018 - 01.2021
Office Manager
TSJ Auto
02.2018 - 03.2020
BBA - Business
Broward College
Nova High School