Jade Ricker
Bennington,NE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Adventure Team Member
Girl Scouts Spirit of Nebraska
05.2018 - Current
- Facilitating participants in personal growth in a safe environment
- Encouraging them to try new skills (archery, low and high challenge course) for age appropriate personal development in a team setting.
Customer Service Representative
The LEGO Group
06.2023 - 02.2024
- Helping customers by phone and email bring the magic that is LEGO bricks into the lives of themselves and their loved ones
- Providing part replacement, technical troubleshooting, and even step by step problem solving of builds with the knowledge base provided
- In addition to helping teammates with LEGO level solutions to all aspects of the job.
Sr. Specialist, Credit Card
First National Bank Omaha
12.2020 - 05.2023
- Work independently with customers over the phone to answer questions regarding their financial accounts
- Identify the customers' needs and move them towards the appropriate action using knowledge and experience
- Make decisions quickly by using available resources, input from coworkers while considering short and long term implications.
Delivery Associate
EBK Logistics
08.2020 - 11.2020
- Safe and efficient delivery of packages and product orders from distribution warehouse, direct to customers
- Troubleshoot minor problems independently while maintaining a sense of urgency in addition to staying highly organized.
Child Care Provider
Self Employed
09.2018 - 08.2020
- Maintain a stable schedule, proper diet and engage children in age appropriate social development
- Give support around the house as needed with cleaning and cooking.
Camp Director
Girl Scouts Spirit of Nebraska
05.2018 - 08.2018
- Implemented a stable schedule that inspired a love of the outdoors for staff and campers
- Promoted a healthy lifestyle by aiding children in wise food choices and maintained a clean environment
- Allowed staff and campers to find their creativity in our themes to build exceptional programming.
Marketing and Administrative Assistant
Flex Physical Therapy
11.2017 - 05.2018
- Helping increase new business generation by increasing community and physician awareness of the facilities, services, programs, location(s) and resources
- Using social media as a means to help broaden the company name and get the community interested in our services
- Assist with receptionist duties as needed.
Art Room Specialist
Boys & Girls Club of the Midland -Westside
10.2017 - 11.2017
- Facilitating members in various art activities during after school programming
- Helping out in other areas as needed
- In charge of guiding members through difficult tasks as the seek to produce quality art for the National Fine Arts competition.
Unit Leader
Girl Scouts Spirit of Nebraska
05.2017 - 11.2017
- Engaging campers in outdoor activities
- Facilitating a safe learning environment while teaching campers new skill sets (archery and challenge course)
- Assist staff members in creating programming as needed with changing weather.
Communication Specialist
Air Methods Communication
01.2013 - 04.2017
- Receive requests for emergency medical aircraft and determine the closest most appropriate aircraft for patient needs
- Build memorable customer service experiences with requesters and crews during high stress situations
- Flight-follow the aircraft while providing logistical support
- Maintain an accurate flight record.
Lifeguard
Omaha Country Club
08.2012 - 09.2013
- Provided a safe environment for families to interact and spend quality time
- Attentive to potential risks and addressing them promptly
- Maintaining the quality of the pool water and the deck.
Wait-staff
Omaha Country Club
08.2012 - 09.2013
- Giving direct attention to customer needs to provide excellent service
- Working as a team member to prepare for large events that require attention to detail.
Editor-in-Chief
Omaha Night Life
10.2012 - 12.2012
- Editing and writing a range of articles to create in-depth content for different venues, including food/drink reviews
- Helping promote major events through the website and social media.
Freelance Photographer
Omaha Night Life
10.2012 - 12.2012
- Capturing live moments of customers at local venues during busy evenings to help expand the customer base.
Assistant Program Director (Waterfront)
Lutheran Lakeside Camp
05.2009 - 08.2012
- Promoted to leadership staff position responsible for sailing program
- Created developmental and age appropriate programming for campers grade school through adulthood
- Position involved active problem solving, facilitating a safe learning environment, and positive life skills
- Encouraged 'challenge by choice philosophy.'
Camp Counselor
Lutheran Lakeside Camp
05.2009 - 08.2012
- Teaching campers to live in a caring community, while challenging them to embrace the outdoor setting, and modeling acceptable social skills
- Primary guardian for the cabin group for the week.
Education
High School Diploma -
Douglas County West High
Valley, NE05.2008
Bachelor of Arts - Journalism and Corporate Communication
Midland University
Fremont, NE05.2012
Journalism and Corporate Communication
Dana College
Blair, NE08.2010
Skills
- Account Updating
- Complaint Resolution
- Product Knowledge
- Brand Representation
- Staff Education and Training
- Critical Thinking
- Call Management
- Information Security
References
Thomas (Pat) Pillow: (314)-406-5047
Josh Collins: josh.collins@lego.com
Melissa Green: melissa.green@airmethods.com
Timeline
Customer Service Representative
The LEGO Group
06.2023 - 02.2024
Sr. Specialist, Credit Card
First National Bank Omaha
12.2020 - 05.2023
Delivery Associate
EBK Logistics
08.2020 - 11.2020
Child Care Provider
Self Employed
09.2018 - 08.2020
Adventure Team Member
Girl Scouts Spirit of Nebraska
05.2018 - Current
Camp Director
Girl Scouts Spirit of Nebraska
05.2018 - 08.2018
Marketing and Administrative Assistant
Flex Physical Therapy
11.2017 - 05.2018
Art Room Specialist
Boys & Girls Club of the Midland -Westside
10.2017 - 11.2017
Unit Leader
Girl Scouts Spirit of Nebraska
05.2017 - 11.2017
Communication Specialist
Air Methods Communication
01.2013 - 04.2017
Editor-in-Chief
Omaha Night Life
10.2012 - 12.2012
Freelance Photographer
Omaha Night Life
10.2012 - 12.2012
Lifeguard
Omaha Country Club
08.2012 - 09.2013
Wait-staff
Omaha Country Club
08.2012 - 09.2013
Assistant Program Director (Waterfront)
Lutheran Lakeside Camp
05.2009 - 08.2012
Camp Counselor
Lutheran Lakeside Camp
05.2009 - 08.2012
High School Diploma -
Douglas County West High
Bachelor of Arts - Journalism and Corporate Communication
Midland University
Journalism and Corporate Communication
Dana College
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