Jade Riley
Navarre,FL
Summary
Resourceful and detail-oriented administrative professional with 8 years of experience in various roles, including therapy coordination, veterinary assistance, nursing assistant and customer service. Proficient in scheduling, billing, and patient care. Possess strong computer skills. Knowledgeable with medical software, Microsoft office, word, excel and powerpoint. Skilled in customer service, medical receptionist duties, and animal care. Strong organizational, multi tasking and leadership skills. Proven ability to coordinate therapy programs and optimize patient outcomes. Focused on team collaboration, adaptable to changing needs, and committed to delivering impactful results. Skilled in patient assessment, care planning, and interdisciplinary communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Therapy Coordinator
Angel's Care Home Health
01.2023 - Current
- Regular Full-Time
- 40 Hours a week
- Scheduling patients for the correct therapy discipline's
- Answering phone calls, emails and fax's
- Digitally inputting paperwork from therapists to patient charts, primary provider offices and DME companies
- Providing Invoices for services completed by therapist
- Completing billing requests per office request
- Managed caseloads effectively, prioritizing patients based on severity and need for intervention.
- Assisted in designing marketing materials for the department''s promotional efforts, increasing public awareness of its offerings and services provided.
- Improved patient outcomes through effective coordination and communication with interdisciplinary teams.
- Collaborated with therapists to address specific patient needs, leading to improved quality of care.
- Provided comprehensive support to therapists, ensuring timely documentation and accurate billing.
- Streamlined scheduling processes for increased efficiency in therapy sessions management.
- Submitted insurance claims and resolved billing or claims issues.
- Coordinated staff schedules for optimal coverage of patient demands.
- Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
CNA - Certified Nursing Assistant
Genesis HealthCare
12.2021 - 09.2022
- Regular Full-Time
- 60 Hours a week
- Grooming patients by brushing their hair, teeth, shaving them, etc
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
Line Crew
Tuscon Trap and Skeet Gun Club
07.2021 - 09.2021
- Regular Part-Time
- 20-25 hours a week
- Loading Trap and Skeet House
- Cleaning Trap and Skeet Fields
- Scoring for Leagues and Grands
Temperature Screener
Raytheon/ Volt
11.2020 - 01.2021
- Regular Full-Time
- 40 Hours a week
- Perform and carry out temperature screenings
- Ask effective questions to clients entering the facilities
- Proper personal protective equipment
- Proper cleaning techniques for sanitation
- Promoted a culture of safety within the organization through consistent enforcement of established protocols during temperature screenings.
- Collaborated with security personnel to manage access control based on screening outcomes, ensuring only healthy individuals entered the premises.
- Aided in reducing transmission risk among staff members by swiftly isolating individuals exhibiting symptoms or high temperatures from others onsite.
- Increased compliance with health guidelines by educating employees on proper mask-wearing and hand hygiene practices during screenings.
- Reduced health risks in the workplace by diligently monitoring temperature checks and reporting abnormal results.
- Assisted in maintaining employee attendance records by documenting temperature check results daily.
- Strengthened team communication by providing timely updates on any observed trends or issues related to employee health during screenings.
- Provided excellent customer service while performing temperature checks, creating a welcoming atmosphere for visitors and employees alike.
Veterinary Assistant
ABC Pet Care Clinic
07.2020 - 11.2020
- Regular Full-Time
- 40 Hours a week
- Client Communication
- Assists with Restraint/Blood Draws/Catheter Placement
- Quick books/Microsoft/Excel/Avimark/Idexx/Cornerstone
- Handle Money/Reception Duties
- Trainer
- Cross trained in Technician/Assistant/Reception
- Treatments
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Veterinary Assistant
Powers Pet Emergency and Specialty
01.2019 - 01.2020
- Regular Full-Time
- 40 Hours a week
- CPR/Triage/Diagnostics
- Client Communication
- Assists with Restraint/Blood Draws/Catheter Placement
- Quick books/Microsoft/Excel/Avimark/Idexx/Cornerstone
- Handle Money/Reception Duties
- Trainer
- Cross trained in Technician/Assistant/Reception
- Treatments/ Blood Transfusions
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted veterinarians with euthanasia of animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Prepared animals for surgical procedures.
- Followed safety protocols for handling animals.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Veterinary Assistant
Claws & Paws Mobile Veterinary Clinic
08.2016 - 08.2017
- Regular Full-Time
- 40 Hours a week
- Answering Phones
- Client Communication
- Assists with Restrain/Blood Draws/ Catheter Placement
- Quick Books/ Microsoft/ Excel/ Avimark
- Handle MoneyScheduling Appointments
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
Veterinary Assistant
Fountain Creek Veterinary Clinic
09.2014 - 06.2016
- Regular Full-Time
- 40 Hours a week
- Assists with restraint/Blood draws/Catheter placement
- Handles Money
- Client Communication
- Excel/Microsoft/Intravet/Avimark
- Answers Phones/ Client Communication
- Scheduling Appointments
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
Child Watch Attendant
Southeast Armed Services YMCA
01.2014 - 05.2014
- Regular Part-Time
- 30 hours a week
- Supervise children 6 weeks to 11 years old
- Prepare bottles for infants
- Engage in outdoor activities
- Use customer skills and communications
- Greet Parents and children
- Sign in and check out children
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Acted as a positive role model for children by demonstrating respectful behavior, good manners, and a strong work ethic.
- Maintained detailed records of each child''s attendance, medical information, and special needs to ensure their wellbeing.
- Developed strong relationships with families, fostering trust and open communication between staff members and parents.
- Encouraged independence in young children through skill-building activities like self-feeding, dressing, or potty training.
Child and Youth Program Assistant
Fort Carson DRMWR Child, Youth and School Services
08.2013 - 11.2013
- Regular Full-Time
- 40 Hours a week
- Care for children ages infant- 5 years of age
- Prepare bottles, change diapers
- Engage pre-toddler children in gross motor skills
- Clean room and toys
- Write up daily logs
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Assisted supervisor by completing administrative and clerical tasks for program.
- Supported children with special needs through tailored interventions and close collaboration with specialized professionals.
- Collaborated with colleagues to develop age-appropriate programs that met the needs of diverse learners.
- Strengthened language development by incorporating storytelling, music, and drama into daily lessons.
- Created list of needed supplies and materials for activities.
Child and Youth Program Assistant
Fort Campbell DFMWR Child, Youth and School Services
05.2013 - 07.2013
- Regular Full-Time
- 40 Hours a week
- Care for infants - 5 years of age. Prepare bottles, change diapers
- Worked in String Beginnings- Prepared Children for Kindergarten
- Engaged Children in outdoor activities
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Developed strong relationships with parents by providing timely feedback on their child's progress while addressing any concerns promptly.
- Developed and implemented fun, educational activities for children of varying ages.
- Adapted teaching methods based on each child''s unique learning style, maximizing engagement and understanding.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
Education
CNA Certification - Certified Nursing Assistant
Genesis Home Health
Belfast, ME02-2022
Certificate - Veterinary Science
Pima Medical Institute
Colorado Springs, CO07.2015
High school or equivalent -
Choctawhatchee Senior High School
Fort Walton Beach, FL05.2012
Skills
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Training and mentoring
- Patient education and counseling
- Team building
- Medical Terminology
- Conflict Resolution
- Professionalism
- Time management abilities
- Multidisciplinary team collaboration
- Adaptability
- Medical clinical procedures
- Quality Assurance
- Health Education
- Problem-solving aptitude
- Inventory and restocking
- Medical Billing
- Manage records
Certification
- First Aid Certification
- CNA
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Therapy Coordinator
Angel's Care Home Health
01.2023 - Current
CNA - Certified Nursing Assistant
Genesis HealthCare
12.2021 - 09.2022
Line Crew
Tuscon Trap and Skeet Gun Club
07.2021 - 09.2021
Temperature Screener
Raytheon/ Volt
11.2020 - 01.2021
Veterinary Assistant
ABC Pet Care Clinic
07.2020 - 11.2020
Veterinary Assistant
Powers Pet Emergency and Specialty
01.2019 - 01.2020
Veterinary Assistant
Claws & Paws Mobile Veterinary Clinic
08.2016 - 08.2017
Veterinary Assistant
Fountain Creek Veterinary Clinic
09.2014 - 06.2016
Child Watch Attendant
Southeast Armed Services YMCA
01.2014 - 05.2014
Child and Youth Program Assistant
Fort Carson DRMWR Child, Youth and School Services
08.2013 - 11.2013
Child and Youth Program Assistant
Fort Campbell DFMWR Child, Youth and School Services
05.2013 - 07.2013
- First Aid Certification
- CNA
- CPR Certification
CNA Certification - Certified Nursing Assistant
Genesis Home Health
Certificate - Veterinary Science
Pima Medical Institute
High school or equivalent -
Choctawhatchee Senior High School
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