JADE ROBINSON
Bluffdale,Utah
Summary
Talented, sales-driven, equipped with 10+ years of experience in the areas of sales and customer experience. Self- motivated, and focused on driving results. Eager to advance my career. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
15
15
years of professional experience
Work History
Maintenance Assistant/Front End Cashier Assistant
Costco Wholesale Corp
Saratoga Springs, UT
11.2024 - 12.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized inventory according to product type and size.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed customer payments quickly and returned exact change and receipts.
- Performed preventative maintenance tasks as required.
- Developed and implemented preventative maintenance plans.
- Performed maintenance on equipment and machinery.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Serviced, cleaned and restocked restrooms.
- Provided support for other team members when needed during peak times of operation at the warehouse.
- Completed routine maintenance checks, notifying management of needed repairs.
- Stripped, sealed and polished floors.
- Utilized a variety of tools such as brooms, mops, dustpans, squeegees and vacuums for daily cleaning tasks.
- Swept, mopped and vacuumed warehouse floors to ensure cleanliness and safety.
- Monitored building security and safety by locking doors or avoiding hazards.
- Conducted regular inspections of facility grounds looking for debris or other potential hazards.
- Performed minor repairs on equipment where needed such as replacing light bulbs or tightening loose screws.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Responded promptly to emergency situations such as spills or broken glassware.
- Reported any damages or hazardous conditions to supervisor immediately upon discovery.
- Set up high-pressure pumps, vacuums and water-based systems to complete cleaning jobs.
Server
Texas Roadhouse
Lehi, UT
07.2023 - 11.2023
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons, and immediately remedied issues with orders.
- Filled condiments and napkin containers during slack periods.
- Presented menus to patrons to answer questions about offered items, and make suitable recommendations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and tidying up server stations.
- Took reservations and to-go orders to streamline the process for both the customer and the restaurant.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional service to a high volume of daily customers.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
- Explained menu items, describing ingredients, and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs, and taxes.
- Enforced minimum age requirements for the consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
Redemption Bar & Grill
Herriman, Utah
07.2020 - 01.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Collected and organized daily till totals and tips.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
Server
Texas Roadhouse
South Jordan, Utah
07.2018 - 07.2020
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Filled condiments and napkin containers during slack periods.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
Bartender
Bout Time Pub & Grub
Lehi, Utah
10.2019 - 03.2020
- Completed regular bar inventories and daily requisition sheets.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Sales Development Representative
Salt Lake Community College
West Jordan, Pleasant Grove, Utah
10.2019 - 12.2019
- Call both cold leads and leads that have come from events or have been worked before and pitch the company on the service along with overcoming gate keepers and objections
- I would also set an appointment with my director and the owner/manager of the company to have a phone call demonstration of the services
- I would also call and confirm that the set time was still working and reschedule if need be
- Sold software platform
- Identified sales opportunities and acted on leads
- Answered product and service related questions
- Made outbound calls to prospective customers
- Established and maintained relationships with clients
- Set up sales appointments with clients
- Answer questions about product features and benefits
- Develop prospect lists.
Account Executive, Unishippers
West Jordan, Utah
09.2017 - 10.2018
- Call both cold leads and leads that have come from events or have been worked before and pitch the company on the service along with overcoming gate keepers and objections
- I would also set appointments to show the company how the service works and get the sale at that point
- Follow up with clients and work with them daily/ weekly with their shipping needs and rates on shipments
- Sold logistics platform and rates
- Identified sales opportunities and acted on leads
- Answered product and service related questions
- Made outbound calls to prospective customers
- Established and maintained relationships with clients
- Set up sales appointments with clients
- Answer questions about product features and benefits
- Develop prospect lists
- Remote/ from home work
Account Manager
Orem, Utah
02.2017 - 09.2017
- Inbound and Outbound Sales
- Customer Support/ Technical Support
Credit Advisor
West Valley, Utah
12.2014 - 11.2016
- Analyze customers credit reports
- Advise on what could be fixed to get a better credit score
- Sale customers on credit repair service
- Collect private personal information
- Inbound sales
- Set up customer accounts
Success Coach
Pleasant Grove, Utah
08.2013 - 08.2014
- Landvoice
- Inbound and Outbound Sales
- Set up and maintain accounts for Real Estate agents
- Sell agents leads to help with their own business growth
- Run leads through cleaning process
- Live sales at conventions around the US
- Maintain professionalism at conventions
- Write and record orders for merchandise or enter orders into computers
- Contact customers to persuade them to purchase merchandise or services
- Answer questions about product features and benefits
- Set up and display sample merchandise at parties or stands
- Present purchase offers to sellers for consideration.
Food Court Supervisor
Megaplex Theaters
South Jordan, Utah
04.2010 - 10.2012
- Served as manager for 1 year
- Had a team of 15 workers
- Supervised food preparation
- Coordinated schedules and assigned team members' shifts
- Opened and closed stand
- Performed official money count every day
- Completed inventory and store audits
- Trained, developed, and supervised employees
- Come up with and present new food ideas to management
- Maintain cleanliness of the stand
- Build Schedules and Shifts for team
- Enforce corrective action when needed
- Biotechnology
Education
High School Diploma - General
Utah Valley University
06.2011
Riverton High School
Skills
- MS Office Experienced
- Management Skillful
- Organization skills Expert
- Inbound and Outbound Sales Experienced
- Experience with all types of consumers Experienced
- Data Entry Experienced
- Account Management Experienced
- Prospecting Experienced
- Salesforce Skillful
- Equipment maintenance and repair
- Safety protocols
- Building maintenance
- Cleaning and sanitizing
- Painting techniques
- Power tools proficiency
- Basic accounting
- Health codes compliance
- Recipe and menu memorization
- Mixology
- Safe service compliance
- Cash and credit transactions
- Suggestive selling
- Team training and development
- Handling difficult customers
- Bar operations management
- Strong multitasking
- Clear and effective communication
- Menu design
- Salesmanship
- Commercial and residential cleaning
- Basic maintenance
- Stain removal techniques
- Efficient cleaning techniques
- Physical stamina
- Interior and exterior cleaning
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- ServSafe Alcohol - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Maintenance Assistant/Front End Cashier Assistant
Costco Wholesale Corp
11.2024 - 12.2024
Server
Texas Roadhouse
07.2023 - 11.2023
Bartender
Redemption Bar & Grill
07.2020 - 01.2023
Bartender
Bout Time Pub & Grub
10.2019 - 03.2020
Sales Development Representative
Salt Lake Community College
10.2019 - 12.2019
Server
Texas Roadhouse
07.2018 - 07.2020
Account Executive, Unishippers
09.2017 - 10.2018
Account Manager
02.2017 - 09.2017
Credit Advisor
12.2014 - 11.2016
Success Coach
08.2013 - 08.2014
Food Court Supervisor
Megaplex Theaters
04.2010 - 10.2012
High School Diploma - General
Utah Valley University
Riverton High School
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