Jade Rodriguez
DeSoto,TX
Summary
Enthusiastic Lead willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
8
8
years of professional experience
Work History
Outbound Lead
JTLogistics
07.2023 - Current
- Made sure product is secured, labeled and placed in designated are to prepare for shipment.
- Verified shipping orders and invoices against contents for maximum accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Enhanced team productivity by implementing efficient outbound strategies and streamlining processes.
- Daily weekly meetings focused on continuous improvement initiatives, leading to more effective workflows within the outbound department.
- Conducted regular performance evaluations to identify areas of improvement for individual team members.
- Elevated employee morale by providing ongoing coaching, support, and recognition for outstanding performance.
- Developed strong relationships with associates through consistent follow-ups and personalized communication.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled day-to-day shipping and receiving overseeing more than 120,000 sku's per day.
- Trained new hires on company procedures, products, and best practices for successful outbound calling.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
Problem Solver
Amazon
11.2021 - 04.2023
- .Collected and returned repurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Relished innovation to push team for innovative solutions to get best result.
- Developed customized problem-solving strategies for clients, resulting in increased customer satisfaction rates.
- Oversaw daily operations within the warehouse, ensuring timely completion of tasks and optimal resource allocation.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Followed procedures at all times for personal and team safety.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Reduced fulfillment delays by proactively addressing inventory issues and coordinating with suppliers.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Supported reporting, accounting and record keeping staff with accurate updates regarding shipment information.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Sorted and delivered materials to different work areas and staff.
- Investigated and resolved approximately 20 systematical issues an hour.
Lead Equipment Operator
Norwex
06.2016 - 10.2017
- Checked equipment performance and made necessary repairs.
- Loaded and unloaded construction materials on site.
- Improved equipment efficiency by conducting regular maintenance checks and implementing necessary repairs.
- Performed risk assessments prior to initiating work tasks involving heavy machinery or hazardous conditions to mitigate potential accidents or injuries effectively.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Performed preventive maintenance to prolong life of equipment.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Ensured timely completion of projects by managing multiple tasks concurrently without compromising quality or safety standards.
- Communicated with floor managers to determine merchandise placement.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Assisted in reducing labor costs through efficient scheduling and time management practices.
- Inspected items for damage and performed temperature and quality checks.
- Removed orders from storage, wrapped and staged for shipments.
- Established strong relationships with suppliers, facilitating seamless coordination on inbound/outbound shipments.
Education
GED -
Ged Testing
Dallas, TX12.2021
Skills
- Materials Inspection
- Packing Equipment Operation
- Freight Labeling
- Materials Handling
- Interpersonal Skills
- Product and Materials Sorting
- Data Recording
- Warehouse Safety
- Teamwork and Cooperation
- Performance Tracking
- Production Organization
Timeline
Outbound Lead
JTLogistics
07.2023 - Current
Problem Solver
Amazon
11.2021 - 04.2023
Lead Equipment Operator
Norwex
06.2016 - 10.2017
GED -
Ged Testing