Jade Rookwood
Queens,USA
Summary
Highly motivated employee with a strong work ethic and adaptability. Thrives on new challenges and achieving success. Seamlessly navigates through tasks and responsibilities. Exceptional interpersonal skills for effective communication and collaboration. Proven track record of excelling in unsupervised environments. Quick learner with a knack for mastering new skills and contributing value to teams and organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Sunshine Learning Centre
Saint Albans, NY
09.2024 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
- Maintained safety and security by overseeing students in recess environments.
Student Librarian Assistant
Fulton-Montgomery Community College
Johnstown, NY, USA
09.2022 - 12.2022
- Oversaw photocopiers, scanners and computers and instructed patrons in proper use
- Verified and documented inter-library loans in computer system
- Handled daily tasks, facility maintenance and security to support staff members
- Opened and closed library during specified hours and secured library equipment
- Enforced current library policies fairly with patrons
- Greeted patrons upon entrance to library and offered assistance with needs or issues
Customer Service Representative
Master Mac Enterprises
St. Catherine, Jamaica, Jamaica
09.2022 - 12.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered inbound calls, chats and emails to facilitate customer service
- Set up and activated customer accounts
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Made customers feel welcomed and always wanting to come back
Cashier
Master Mac Enterprises
Kingston, Jamaica, Jamaica
10.2020 - 08.2021
- Collected payments and provided accurate change
- Scanned merchandise using point-of-sale system for accurate purchase totals
- Delivered high level of customer service to patrons using active listening and engagement skills
- Trained new team members in cash register operation, stock procedures and customer services
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Worked closely with front-end staff to assist customers
Accounting Assistant
Master Mac Enterprises
St. Catherine, Jamaica, Jamaica
06.2019 - 08.2019
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports
- Handled bi-weekly payroll services for employees
- Assisted with filing and simple bookkeeping for company
- Made occasional reports to Human Resources
Accounting Assistant
Master Mac Enterprises
St. Catherine, Jamaica, Jamaica
07.2018 - 09.2018
- Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports
- Handled bi-weekly payroll services for employees
- Assisted with filing and simple bookkeeping for company
- Made occasional reports to Human Resources
Education
Bachelor of Science - Business Administration
York College of The City University of New York
Jamaica, NYAssociate of Science - Business Marketing
Fulton-Montgomery Community College
Johnstown, NY05.2023
Skills
- Cataloging of Materials
- Literary Knowledge
- Data Entry
- Word Processing
- Microsoft Office
- Customer Service
- Cash Handling
- Team working
- Microsoft Excel
Certification
All required DOE workshops
Timeline
Assistant Teacher
Sunshine Learning Centre
09.2024 - Current
Student Librarian Assistant
Fulton-Montgomery Community College
09.2022 - 12.2022
Customer Service Representative
Master Mac Enterprises
09.2022 - 12.2022
Cashier
Master Mac Enterprises
10.2020 - 08.2021
Accounting Assistant
Master Mac Enterprises
06.2019 - 08.2019
Accounting Assistant
Master Mac Enterprises
07.2018 - 09.2018
Bachelor of Science - Business Administration
York College of The City University of New York
Associate of Science - Business Marketing
Fulton-Montgomery Community College