Jade Sandlin
Winston Salem
Summary
Dynamic customer service professional with proven leadership at Magnet America, enhancing team performance and customer satisfaction. Skilled in problem-solving and data accuracy, I effectively resolved escalated issues and improved service quality. Adept at multitasking and organization, I fostered collaboration, ensuring all goals were met while maintaining high morale.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Magnet America
03.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Lead
Magnet America
09.2023 - 03.2024
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Covered multiple email inboxes while preforming job duties and ensuring customers where responded to promptly.
- Took care of the department while the manger was away, and made sure all goals and expectations where meet .
Customer Service Representative
Magnet America
06.2021 - 09.2023
- Processed orders with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Excelled at communication with customers through email, phone, and in-person.
- Followed up with customers on a daily bases as well as other departments within the company.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Assisted in development of new data entry protocol, leading to improved data integrity.
Crew Member
McDonald's
07.2019 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's
05.2019 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - Graphic Design
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
West Stokes HighSchool
King, NC06-2022
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- MS office
- Records management
- Proficient in Shopworks
- Microsoft Word
- Data accuracy
- Order processing
- Team leadership
- Delegating work
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