Jade Santiago
Charlotte,NC
Summary
Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
year of professional experience
Work History
FC Associate
Amazon
Charlotte, North Carolina
04.2024 - Current
- Assisted customers in locating products and providing product knowledge.
- Provided customer service to all guests, including resolving complaints and answering questions.
- Stocked shelves with merchandise while adhering to inventory control procedures.
- Organized backroom stock and maintained a neat and orderly work environment.
- Performed daily store opening and closing duties, such as counting cash drawer, setting up registers.
- Processed returns according to company policies and procedures.
- Inventoried items on the shelf to ensure accurate stock levels were maintained.
- Tracked shipments using online tools and updated records accordingly.
- Cross-trained team members on various tasks within the department.
- Facilitated efficient flow of operations by delegating tasks among employees.
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Organized boxes or bags and palletized orders based on carrier method.
Customer Service Representative
Burlington
Waterbury, Connecticut
06.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Wilby High School
Waterbury, CT06-2021
Some College (No Degree) -
The Community College of Baltimore County
Catonsville, MDSkills
- Loading and unloading
- Barcode scanning
- Workplace organization
- Order Picking
- Staff Scheduling
- Fulfillment Processing
- Order Processing
- Shipment Preparation
- Customer Service
- Package verification
- Problem-solving abilities
- Effective Communication
- Adaptive team player
- Quick Learner
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
FC Associate
Amazon
04.2024 - Current
Customer Service Representative
Burlington
06.2023 - 01.2024
High School Diploma -
Wilby High School
Some College (No Degree) -
The Community College of Baltimore County