Jade Shegog
Jacksonville,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles, notably at Ramada Inn. Excelled in resolving high-stress situations, enhancing customer loyalty through empathetic service and active listening, a testament to superior customer relations skills. Proficient in data entry, demonstrating a blend of technical and interpersonal abilities. Achieved notable increases in customer retention and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ramada Inn
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Mc Donalds
08.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
GED -
Oakleaf High School
Jacksonville, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer relations
- Problem resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
Ramada Inn
07.2022 - Current
Cashier
Mc Donalds
08.2021 - 07.2022
GED -
Oakleaf High School
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