Summary
Overview
Work History
Education
Skills
Additional Qualifications
Affiliations
Accomplishments
References
Timeline
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Jade Simmons

Oswego,IL

Summary

Results-driven and detail-oriented business professional with proven experience in project management, team leadership, and customer service. Skilled in coordinating cross-functional teams, managing timelines and deliverables, and ensuring high levels of client satisfaction. Strong background in data entry and administrative support, with exceptional accuracy and efficiency. Excellent communicator with the ability to resolve problems proactively, build strong relationships, and drive continuous improvement. Known for a collaborative approach, adaptability, and a commitment to achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Lead Teacher

Kiddie Academy
Oswego, IL
11.2023 - 05.2024
  • Maintained logs and records to track student development and daily activities.
  • Managed a dynamic environment while ensuring attention to detail and safety.
  • Mentored junior teachers in effective teaching techniques and classroom management strategies.
  • Conducted assessments to evaluate student learning and adapt instruction accordingly.
  • Organized activities to promote physical, mental and social development of each child.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Communicated objectives for lessons, units and projects to students and parents.

Shift Supervisor

BI Incorporated
Aurora, IL
07.2022 - 10.2023
  • Led team operations, monitored compliance, and maintained documentation accuracy.
  • Handled sensitive information, and collaborated with team members to ensure task completion.
  • Supported scheduling, escalated issues, and provided timely updates across internal systems.
  • Managed weekly shift scheduling for a team of 30+ employees, ensuring optimal coverage.
  • Conducted annual performance evaluations, providing constructive feedback, and setting measurable goals to align with the company’s KPIs.
  • Addressed employee performance and conduct issues with documented disciplinary action plans.
  • Coordinated communication between team members and management effectively.
  • Facilitated conflict resolution among team members to promote a collaborative environment.
  • Assigned tasks to team members based on their strengths and skill sets.

Customer Service Representative

BI Incorporated
Aurora, IL
01.2021 - 06.2022
  • Managed high volumes of inbound and outbound calls to address client needs.
  • Maintained accurate records in web-based platforms, and ensured confidentiality of information.
  • Recognized for professionalism, and clear, courteous communication under pressure.
  • Manage customer accounts and update records promptly
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed 80-100 calls daily and 100+ video reviews

Teacher Assistant

Lighthouse Academy
Plainfield, IL
09.2019 - 07.2020
  • Supported classroom operations, assisted with documentation, and maintained communication with staff.
  • Helped implement structured routines, and filed attendance and activity logs.
  • Collaborated with teachers to assess student progress and needs effectively.
  • Organized classroom environment to promote a safe and welcoming atmosphere.
  • Participated in staff meetings to share insights and contribute to curriculum development.
  • Utilized technology-based tools to support instruction.

BDC Sales Representative

Dan Wolf Automotive Group
Naperville, IL
11.2018 - 04.2019
  • Conducted 100+ outbound calls per day to coordinate appointments and follow-ups.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Maintained accurate customer records and utilized internal systems for scheduling and documentation.
  • Delivered consistent, professional communication to support customer satisfaction.
  • Collaborated with the finance team to facilitate seamless transactions.
  • Built rapport with customers to understand their automotive needs.
  • Managed inventory of vehicles to ensure accurate availability information.
  • Utilized CRM software for tracking customer interactions and follow-ups.

Education

Bachelor of Science - Business Administration, IT Management

Western Governors University
Salt Lake City, UT
08-2025

Associate of Applied Science - Health Information Technology

DeVry University
Naperville, IL
06.2021

Diploma - Medical Billing and Coding

DeVry University
Naperville, IL
08.2018

Skills

  • Team Leadership & People Management
  • Shift Supervision & Task Delegation
  • Records Management & Documentation Accuracy
  • Written & Verbal Communication
  • Adaptability in High-Volume Environments
  • Data Entry
  • Web-Based Systems
  • Problem Solving & Initiative
  • Conflict resolution
  • Feedback and evaluation
  • Data analysis
  • Project management

Additional Qualifications

  • Proficient in Microsoft Office, Google Workspace, and web-based platforms
  • Experience running reports and exporting data from web-based platforms into Excel to improve efficiency
  • Experience working with confidential data and ensuring procedural compliance
  • Demonstrated ability to lead diverse teams and operate independently in structured environments

Affiliations

  • Current Fundraiser Coordinator for non-profit Oswego Pop Warner Youth Football & Cheer

Accomplishments

  • Academic Excellence Award for Business Applications project submission

References

References available upon request.

Timeline

Lead Teacher

Kiddie Academy
11.2023 - 05.2024

Shift Supervisor

BI Incorporated
07.2022 - 10.2023

Customer Service Representative

BI Incorporated
01.2021 - 06.2022

Teacher Assistant

Lighthouse Academy
09.2019 - 07.2020

BDC Sales Representative

Dan Wolf Automotive Group
11.2018 - 04.2019

Bachelor of Science - Business Administration, IT Management

Western Governors University

Associate of Applied Science - Health Information Technology

DeVry University

Diploma - Medical Billing and Coding

DeVry University

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