Summary
Overview
Work History
Education
Skills
Selectedhighlights
Interests
Timeline
Generic

Jade Sims

San Leandro,CA

Summary

An experienced Receptionist/Administrative Assistant with a proven ability to create a positive first impression and provide exceptional customer service. Adapt at managing a busy front desk, handling incoming calls, and coordinating administrative tasks with efficiency. Possesses excellent communication and organizational skills to ensure smooth office operations. Proven track record in greeting visitors, managing inquiries, and maintaining a professional and welcoming reception area. Detail-oriented and proficient in multitasking, with a commitment to delivering a high standard of hospitality and support.

Overview

8
8
years of professional experience

Work History

Security Officer

Allied Universal Security
07.2021 - Current
  • Conduct comprehensive interior and exterior patrols to ensure the safety and security of premises
  • Report incidents and unusual activities promptly by inputting data into daily activity reports using Google Drive, improving incident response time by 20%
  • Efficiently manage and route phone calls to various departments, maintaining seamless communication within the organization
  • Provide vital support by covering shifts and relieving fellow officers for breaks, maintaining operational continuity
  • Facilitate secure access for employees by activating badges, enhancing overall building security and accessibility
  • Streamline communication by effectively utilizing Gmail to liaise with supervisors and colleagues, ensuring timely information sharing
  • Implement an organized key management system using Excel spreadsheets, reducing key retrieval time by 15%
  • Operate and manage the cameras and radio systems in the Security Operations Center, enhancing overall surveillance and response capabilities

Campus Host

Academy of Art University
02.2019 - 06.2021
  • Monitored security cameras diligently, ensuring a safe environment for students, staff, and visitors
  • Managed incoming calls and promptly responded to alarm buttons on doors, maintaining a vigilant security protocol
  • Recorded precise check-in and check-out details of students, staff, and visitors utilizing Google and Excel spreadsheets for efficient tracking and accountability
  • Conducted thorough perimeter checks to enhance campus security and deter unauthorized access
  • Assumed responsibility for opening and closing campus grounds, adhering to established security procedures and ensuring a secure campus environment
  • Provided excellent customer service by promptly addressing inquiries from students and staff, fostering a positive campus experience
  • Utilized Outlook email to efficiently relay complaints to campus safety, contributing to an organized and streamlined reporting process
  • Actively monitored and reported any unusual activities on campus using Yammer and Slack, contributing to a proactive approach in maintaining a safe and secure campus

Office Service Associate

Paul Hastings (Contract/Temp)
11.2018 - 01.2019
  • Efficiently managed the check-in and check-out process for packages, ensuring accurate tracking and delivery
  • Spearheaded timely and organized mail runs, optimizing the distribution of important correspondence
  • Proficiently executed print and copy jobs using Print Conductor, guaranteeing high-quality printed materials
  • Meticulously completed checklists for cubicles, ensuring workspaces were well-maintained and organized
  • Assisted in maintaining excellent communication by promptly answering phones and emails through Outlook
  • Successfully accessed and navigated court documents using Adobe, facilitating streamlined information retrieval and legal support

Receptionist (Contract)

CBRE (Real Estate Corporation)
06.2018 - 08.2018
  • Efficiently answered phones and adeptly directed calls to the Concierge, streamlining communication processes
  • Diligently maintained pantries and conference rooms, ensuring cleanliness and organization by cleaning coffee machines, washing dishes, and restocking food items
  • Executed various projects for brokers utilizing advanced proficiency in Excel, PowerPoint, Outlook, Adobe Flash, and Microsoft Word, enhancing presentation and data analysis capabilities
  • Displayed proactive responsibility in troubleshooting and resolving technical difficulties, enhancing overall operational efficiency
  • Managed the procurement of supplies as per company requisitions, ensuring a well-equipped and functional work environment

Front Desk Receptionist (Contract)

Recology
12.2017 - 03.2018
  • Tracked packages meticulously using Microsoft Office tools, including Excel, Word, and Outlook, ensuring accurate and efficient package management
  • Expertly managed customer complaints, efficiently transferred phone calls, and skillfully scheduled and coordinated meeting and conference room bookings to enhance customer satisfaction and streamline operations
  • Successfully directed customers to the company website for their specific requests, optimizing online resources and improving user experience
  • Proficiently communicated with employees via email to notify them of their package deliveries, ensuring prompt and secure distribution of packages
  • Conducted seamless check-ins and check-outs for guests, providing personalized service and issuing name tags for enhanced organizational professionalism

Office Clerk

Law Office of George Holland Sr.
07.2016 - 02.2017
  • Efficiently answered and managed a high volume of incoming calls in a professional and courteous manner
  • Implemented a streamlined document filing system and organized case files, enhancing accessibility and workflow efficiency
  • Precisely transcribed letters and documents using Microsoft Word, ensuring accurate and clear communication for stakeholders
  • Set up and prepared conference rooms, ensuring all necessary resources and arrangements were in place for successful meetings and presentations

Education

High School -

Skyline High School
Oakland, CA
01.2015

Skills

  • Communication Skills
  • Customer Service Orientation
  • Organizational Skills
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Problem-Solving Skills
  • Technical Proficiency
  • Professionalism and Discretion
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Greeting and seating clients
  • Office administration
  • Mail handling
  • Administrative support
  • File management
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Documentation and reporting
  • Tech-Savvy
  • Security awareness
  • Meeting preparation
  • Office equipment operations
  • Reception desk management

Selectedhighlights

  • First Point of Contact: Welcoming visitors and guests, providing a professional and friendly first impression of the company.
  • Phone Management: Handling incoming calls, directing them to the appropriate departments, and taking accurate messages when necessary.
  • Appointment Scheduling: Coordinating appointments, meetings, and events, ensuring all schedules are properly managed and communicated.
  • Customer Service Excellence: Offering helpful, polite, and timely responses to client inquiries, ensuring a positive experience for all visitors.
  • Administrative Support: Assisting with day-to-day administrative tasks, such as managing mail, maintaining office supplies, and data entry.
  • Organization and Multitasking: Balancing multiple tasks efficiently, such as greeting visitors, managing calendars, and maintaining filing systems.
  • Problem Solving: Addressing any issues or concerns promptly, ensuring minimal disruption to the daily workflow of the office.
  • Confidentiality: Handling sensitive information with discretion, maintaining the privacy and confidentiality of both visitors and company data.
  • Professionalism: Maintaining a well-groomed appearance and professional demeanor, contributing to the company's positive image.
  • Team Collaboration: Coordinating with colleagues across different departments to ensure smooth office operations and the timely completion of tasks.

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Acting and Theater
  • Volunteer Work
  • Fashion
  • Personal Development and Self-Improvement
  • Digital Art and Animation

Timeline

Security Officer

Allied Universal Security
07.2021 - Current

Campus Host

Academy of Art University
02.2019 - 06.2021

Office Service Associate

Paul Hastings (Contract/Temp)
11.2018 - 01.2019

Receptionist (Contract)

CBRE (Real Estate Corporation)
06.2018 - 08.2018

Front Desk Receptionist (Contract)

Recology
12.2017 - 03.2018

Office Clerk

Law Office of George Holland Sr.
07.2016 - 02.2017

High School -

Skyline High School
Jade Sims