Jade Smith
Lynnwood,WA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Excel. Conscientious Healthcare professional offering over 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing. Positive and upbeat with excellent communication skills. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clinical Administrative Assistant
Nursing Evolutions
11.2023 - Current
- Streamlined administrative processes for increased office efficiency and reduced wait times.
- Enhanced team productivity by organizing staff meetings, agendas, and minutes.
- Achieved cost savings through effective inventory management and ordering of medical supplies.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Contributed to a positive work environment through strong collaboration with colleagues across various departments within the healthcare facility.
- Increased patient engagement with preventative care measures by distributing educational materials on relevant health topics during clinic visits.
- Ensured seamless transition of patient care between providers by maintaining accurate and up-to-date handover notes.
Urgent Care Medical Assistant
ZOOM+Care
11.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Patient Care Technician Lead
Nursing Evolutions
08.2023 - 11.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
Clinic Associate
ZOOM+Care
08.2023 - 11.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Patient Care Technician
Nursing Evolutions
04.2023 - 11.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Shift Supervisor
Starbucks
10.2022 - 08.2023
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Barista
Starbucks
12.2019 - 10.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Bachelor of Arts - Health Studies
University of Washington
Bothell, WA12.2022
Skills
- Professional telephone etiquette
- Critical thinking abilities
- Conflict resolution techniques
- Data entry proficiency
- Patient Confidentiality Maintenance
- Medical Office Procedures Mastery
- Time Management Capabilities
- Healthcare Billing Knowledge
- Patient Scheduling Expertise
- HIPAA Compliance Understanding
- Clinical Documentation Abilities
- EMR Software
- Patient Relations
- Patient Flow
- Payment collection and processing
- Attention to Detail
- Problem-Solving
- Appointment Scheduling
- Insurance Verification
- OSHA Compliance
- Multitasking and Organization
- Understanding of medical terminology
- Clinical Medical Assistance
- Patient Screening
- Schedule Management
- Patient Care
- Team Leadership
- Specimen Collection
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Critical Thinking
- Basic Life Support for Health Care Providers
- Teamwork and Collaboration
Certification
- MAR - Registered Medical Assistant
- Certified Phlebotomist - 2021
- BLS - Basic Life Support
Hobbies
Reading:
I love to read. Whether it be medically related to fantasy. I like to further my knowledge and range of vocabulary.
Traveling:
I have been to Mexico and the Bahamas so far and am planning to add Greece and Italy to the list.
Timeline
Clinical Administrative Assistant
Nursing Evolutions
11.2023 - Current
Urgent Care Medical Assistant
ZOOM+Care
11.2023 - Current
Patient Care Technician Lead
Nursing Evolutions
08.2023 - 11.2023
Clinic Associate
ZOOM+Care
08.2023 - 11.2023
Patient Care Technician
Nursing Evolutions
04.2023 - 11.2023
Shift Supervisor
Starbucks
10.2022 - 08.2023
Barista
Starbucks
12.2019 - 10.2022
Bachelor of Arts - Health Studies
University of Washington
- MAR - Registered Medical Assistant
- Certified Phlebotomist - 2021
- BLS - Basic Life Support
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