Jade Smith
Huntington Beach,California
Summary
Collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships throughout the veteran service industry, with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Director of Veteran Services
Acera Health
01.2024 - Current
- Created a veteran specific program and implemented a working knowledge of military culture throughout company.
- Created logo, branding, mission statement and marketing materials for veteran specific track.
- Fostered working relationships with national organizations, resulting in official partnerships for veteran program.
- Fostered relationships with local veteran service organizations as well as local VA system.
- Created and provided military cultural competency training to staff company wide.
- Facilitated outside professionals and organizations to partner with program and allow veteran clients a sense of community integration.
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication and goal setting.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement and boosted overall team morale.
- Hired veteran specific and prior military staff to foster a peer support environment for veteran clientele.
- Cultivated relationships resulting in client referrals.
- Acted as main POC for veterans seeking mental health treatment and managed their admissions process.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new program.
- Worked alongside clinical, healthcare and operations team to provide expertise and opinion in each veteran case as well as expertise in overall program.
- Maintained 90-95% occupancy for veteran residential program throughout employment.
Veterans Outreach Supervisor
Tierney Center for Veteran Services
04.2018 - 01.2024
- Oversee the daily operations of the Outreach department
- Provides direct supervision, monitor and approve payroll, and yearly evaluations with direct staff
- Responsible for emergency grant funds, proposals, and reports
- Responsible for data collection and reporting through WarriorServe/Salesforce and GetHelpOC/Salesforce
- Network and educate other service providers about services offered at the agency
- Establish professional relationships and increase outreach and engagement activities
- Participate at the newly formed HUMV unit at the Theo Lacy Jail Facility, providing direct services and connections to employment, housing, veteran benefits and services to inmates upon release
- Collaborate with partners through several initiatives and partners in the community
- Oversee the food, gas cards, bus pass, clothing, donations and emergency grant program
- Plan, design and develop holiday programs (Thanksgiving drive, and Holiday party)
- Collaborate with leadership to ensure grant deliverables are met
- Ensure the outreach team provides excellent customer service and provides ongoing coaching to team members
- Monitor inbound calls coming through the front lines and appointment calendar
- Oversee the Coordinated Entry Access point program and collaborate with the Department of Veteran Affairs, County of Orange, and other service providers
- Collaborate with the Equity in OC initiative to improve Equity in Orange County.
Case Manager-Rapid Rehousing program
Families Forward
08.2016 - 04.2018
- Oversee the day to day partnership agreement with Strong Families Strong Children (SFSC), conducting daily collaboration for veterans and military families in need of permanent housing
- Entering accurate intake and assessment client information into Client Track, HMIS and other internal tracking systems
- Assisted as a Lead Case Manager, providing community resources to other Case Managers
- Provided Housing Navigation services in connection with the Section 8, HUD VASH and other supportive services housing options
- Assessed the needs of the families and created a goal setting plan
- Report progress, data and success stories to the Board of Directors and Program Committee.
Case Manager
Colette's Children's Home
04.2008 - 08.2016
- Managed a case load of 18-20 enrolled participants
- Provide supervision to the onsite House Manager to ensure proper implementation of program policies and procedures were practiced daily
- Conducted intake and placement of new participants into permanent supportive housing
- Monitored AB109 clients (realignment act and anti-recidivism program with high criminal justice barriers) in partnership with the Orange County Probation and Parole departments
- Conducted case management for AB 109 clients, domestic violence survivors, and other enrolled participants facing barriers to housing and assisted clients with goal setting, budgeting and assisting with overcoming the barriers individuals face
- Connected participants to employment services, community resources, outpatient/inpatient substance abuse programs, credit counseling, etc
- Conducted random drug testing
- Practiced crisis intervention and conflict resolutions
- Maintained accurate and confidential client data; entered into Homeless Management Information System (HMIS) and internal tracking systems; provided up to date reports under government and county funding requirements.
Treatment/Detox Case Manager
Pat Moore Foundation
09.2006 - 10.2008
- Maintained a case load of 16 enrolled participants
- Facilitated treatment groups: women's issues, relapse prevention, therapeutic community, and process groups
- Collaborated with the Clinical Director and MFT to assist and oversee the treatment plans
- Helped participants identify and overcome barriers to maintaining sobriety and possible relapse triggers
- Worked directly with participants to assist working through individual core issues
- Served as a liaison between detoxing clients, treatment facilities and families
- Worked with on-site staff and Nurse Practitioners to ensure clients medical safety and oversee clients detox treatment.
Education
CADC
04.2007
High School Diploma -
Dana Hills High School
Dana Point, CA06.1997
Skills
- Microsoft Office
- Google Workspace
- Client Track
- Salesforce
- Homeless Management Information System (HMIS)
Training
Fair Housing Management Certified, 2017, Bridges out of Poverty, 2017, Peer Support Specialist Certified (Department of Veteran Affairs recognized), 2018, Naloxone Certified, 2016, Certified, CADC- CAS, 2007, Conflict Resolution & Mediation, 2017, Critical Time Intervention, 2017, Strengths Based De-escalation, 2017, Suicide Prevention & Crisis Intervention, 2017, 2018, Improving Communication & Teamwork using DiSC, 2017
Timeline
Director of Veteran Services
Acera Health
01.2024 - Current
Veterans Outreach Supervisor
Tierney Center for Veteran Services
04.2018 - 01.2024
Case Manager-Rapid Rehousing program
Families Forward
08.2016 - 04.2018
Case Manager
Colette's Children's Home
04.2008 - 08.2016
Treatment/Detox Case Manager
Pat Moore Foundation
09.2006 - 10.2008
CADC
High School Diploma -
Dana Hills High School
Similar Profiles
Stephanie MackintoshStephanie Mackintosh
Dance/Movement Therapist at Acera HealthDance/Movement Therapist at Acera Health
Maria Al-QenaiMaria Al-Qenai
Lead Behavioral Health Technician at ACERA HealthLead Behavioral Health Technician at ACERA Health
Rashell DICKERSONRashell DICKERSON
Behavioral Health Technician at Acera HealthBehavioral Health Technician at Acera Health