Jade Smith
Springdale,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Synchrony Financial, GE Capital
Cincinnati, Ohio
05.2016 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Science - Human Services
Wilberforce University
Wilberforce, OH05-2017
Skills
- Complaint resolution
- Call center procedures
- Technical troubleshooting
- Stress management
- Typing proficiency
- Synchrony Gear 2024
- Account updating
- Call center experience
- Microsoft Word
- Microsoft Excel and PowerPoint
- Analytical thinking
- Time management
Timeline
Customer Service Representative
Synchrony Financial, GE Capital
05.2016 - Current
Bachelor of Science - Human Services
Wilberforce University
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