Jade Spivey
PUYALLUP,Washington
Summary
Dynamic Senior Field Service Specialist with a proven track record at Northwest Construction Control for enhancing quality control and streamlining reports. Excelled in client and vendor management, showcasing exceptional communication and detail-oriented skills. Achieved significant improvements in inspection report accuracy and efficiency, while leading and training a competent team of inspectors and staff.
Overview
13
13
years of professional experience
Work History
Senior Field Service Specialist
Northwest Construction Control/Trinity
04.2016 - Current
- Conduct Quality Control reviews of residential draw inspection reports to ensure accuracy and completeness. Verify that all inspections comply with company standards and client specifications. Identify and correct errors or inconsistencies in inspection reports.
- Recruiting, set up, and training qualified inspectors on company website protocols and inspection requirements.
- Assist in the development and implementation of quality control procedures and best practices.
- Expedite the resolution of customer/vendor problems and complaints.
- Assists in admin support, scheduling, answering the phone calls, and scheduling.
- Cancelling and reassigning vendors that are not performing as agreed upon when needed to meet both quality and timely turn times.
Administrative Assistant
Heidi North, Realtor
01.2016 - 03.2016
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Posted on the MLS and social media
Administrative Assistant
Puget Sound Safety
05.2012 - 08.2015
- Responsible for managing all regular, daily activities of the front office, ensuring everything ran smoothly and according to established procedures
- Administered state testing for motorcycle endorsement students
- Managed phone and email correspondence.
- Managed class schedules for both motorcycle and driver's education courses.
- Entered data in the Washington State records system
Education
Early Care Education Associate Applied Technology - Early Childhood Education
Clover Park Technical College
Lakewood, WA06-1993
High School Diploma -
Governor John Rogers High School
Puyallup, WA06-1985
Skills
- Client, project and vendor management
- Product and service knowledge
- Self motivation
- Time management
- Flexibility
- Adaptability
- Teamwork/Leadership
- Communication
- Detail Oriented
Timeline
Senior Field Service Specialist
Northwest Construction Control/Trinity
04.2016 - Current
Administrative Assistant
Heidi North, Realtor
01.2016 - 03.2016
Administrative Assistant
Puget Sound Safety
05.2012 - 08.2015
Early Care Education Associate Applied Technology - Early Childhood Education
Clover Park Technical College
High School Diploma -
Governor John Rogers High School
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