Jade St. Denis
Insurance Verification Specialist
TX
Summary
A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Sports Rehab & Physical Therapy
Remote, Texas
06.2021 - 06.2022
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with billing department to facilitate decision-making for patient admissions and insurance coverage.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Verified client information by analyzing existing evidence on file.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Reviewed 200 patient cases per week and verified insurance coverage information
Patient Care Coordinator
Sports Rehab & Physical Therapy
Willow Park, Texas
06.2021 - 06.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored ongoing care and proactively corrected problems.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Resolved problems with communication and billing to foster seamless services.
Physical Therapy Technician
Sports Rehab & Physical Therapy
Weatherford, Texas
09.2020 - 10.2021
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Increased physician and patient customer satisfaction by recognizing and acting to meet various needs.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted 5 Physical Therapists to initiate different patient care plans in outpatient setting.
- Answered questions from patients via email, phone and in person.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Real Estate Assistant
Openshaw Realty
Parker County, Texas
07.2020 - 12.2020
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Kept contacts organized with kvCore system to maintain readiness for future mailings.
- Coordinated leads management with kvCore CRM software to improve real estate agent and brokers' efficiency with prioritized prospects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Used kvCore to prepare various correspondence, reports and other written material.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
Event Production Assistant
Group W Productions
Weatherford, Texas
07.2019 - 11.2019
- Reported event performance, attendees and specific event feedback.
- Scheduled client meetings and maintained office organizational standards.
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BBA - General Business
Tarleton State University
Stephenville, TX05.2019
Skills
- Analytical Thinking
- Communication and Interpersonal Skills
- Preparing Treatment Rooms
- Customer Service
- Data Security and Confidentiality
- Data Entry and Review
- Insurance Terminology
- Medicare Knowledge
- Attention to Detail
- Payment Plan Options
- CPT Coding
- Office Coordination
Certification
- Certified Real Estate Assistant
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Insurance Verification Specialist
Sports Rehab & Physical Therapy
06.2021 - 06.2022
Patient Care Coordinator
Sports Rehab & Physical Therapy
06.2021 - 06.2022
Physical Therapy Technician
Sports Rehab & Physical Therapy
09.2020 - 10.2021
Real Estate Assistant
Openshaw Realty
07.2020 - 12.2020
Event Production Assistant
Group W Productions
07.2019 - 11.2019
BBA - General Business
Tarleton State University
- Certified Real Estate Assistant
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