Jade Stephenson-Fleming
Houston,TX
Summary
Highly organized and detail-oriented professional, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Seeking to leverage skills and knowledge to contribute to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Quality Assurance Analyst
McDermott
10.2023 - Current
- Spearheaded and streamlined Quality, Health, Safety, Environment, and Security (QHSES) administrative processes, enhancing overall operational efficiency.
- Vigilantly monitored QHSES coordination and key initiatives, maintaining a proactive approach in action tracker status. Executed timely follow-ups, contributing to a 20% increase in project completion efficiency.
- Actively supported the QHSES team in the implementation of systems, metrics, and reporting, contributing to a 10% increase in system efficiency and effectiveness.
- Utilized an analytical and logical approach to troubleshoot and resolve complex issues within the QHSES framework, enhancing system reliability and user satisfaction.
- Collected and processed critical QHSES data, assisting in the development and analysis of comprehensive reports. This initiative led to a 15% improvement in data-driven decision-making.
Quality Assurance Auditor
Randstad Sourceright (supporting Google)
12.2021 - 10.2023
- Developed weekly root cause reports for candidate recruiting and sourcing, increased RPO operations for technical and non-technical requisitions to 90% process compliance.
- Fixed identified issues to increase productivity and boost workflows to 95% across 4 product areas.
- Wrote and maintained detailed internal documentation and product SOP on developed systems for non-technical and technical requisitions.
- Conducted quality audits on recruitment processes (sourcing, screening, interviewing, onboarding) to ensure compliance with guidelines, solving 100+ operations recruitment errors.
- Collaborated closely with RPO team members to understand process workflows, identify areas of improvement, and develop action plans to enhance overall quality and efficiency.
- Regularly reviewed and evaluated recruitment documentation, such as interview assessments, candidate feedback, and compliance records, to maintain accuracy and consistency.
- Provided weekly constructive feedback and coaching to recruiters and hiring managers based on audit findings, fostering a culture of continuous learning and development.
- Generated audit reports on Excel and PowerPoint to conduct trend analysis, presented reports to management, highlighting trends and optimization opportunities.
Quality Assurance Analyst
Apple One (supporting Tidal Basin)
04.2021 - 11.2021
- Ensure accuracy of data and documentation submitted in support of ERAP (Emergency Rental Assistance Program) activities.
- Managed candidate databases, tracked applicant progress, and maintained accurate of 100+ records in the Applicant Tracking System (ATS).
- Conducted comprehensive weekly quality audits on processes, and procedures to ensure 100% compliance with established standards and regulations.
- Collaborated with cross-functional teams to identify areas for improvement and implement corrective actions to enhance product quality and operational efficiency by 25%.
- Developed and maintained quality documentation, including standard operating procedures (SOPs), work instructions, and quality control reports utilizing data visualizations.
- Investigated customer complaints and internal non-conformance incidents, root causing issues, and implementing preventive measures to mitigate future occurrences.
- Participated in the design and implementation of quality assurance metrics and key performance indicators (KPIs), enabling accurate measurement of process effectiveness.
Targeted Case Manager
Access To Improvement
11.2020 - 04.2021
- Conducted thorough assessments of clients' needs, strengths, and challenges to develop individualized care plans that align with their goals and preferences.
- Collaborated with clients, families, and interdisciplinary teams to establish and monitor progress towards achieving desired outcomes.
- Coordinated and facilitated access to range of services, including medical, housing, mental health, and vocational resources, ensuring seamless service delivery and continuity of care.
- Advocated for clients' rights and needs, working closely with external agencies and organizations to secure appropriate resources and support.
- Maintained accurate and up-to-date case records, documenting interactions, progress notes, and service plan updates in compliance with regulatory standards.
- Participated in team meetings and professional development opportunities to stay current with best practices and enhance case management skills.
Logistics Management Analyst
United States Air Force Reserve
06.2014 - 11.2020
- Inspected classified assets worth $6 million with zero security breaches. Reduced obsolete inventory by 45% in 4 years and saved USAF $21k in shipping.
- Provided weekly inspections for over 100 personnel to ensure 100% compliance and zero mishaps.
- Manage and mentor team of logistics analysts, fostering culture of continuous learning, professional development, and collaboration. Prepare reports on logistics performance measures.
- Maintained logistics records in accordance with Air Force policies.
- Monitor Defense Data Network traffic through use of Supply Interface System.
- Analyzed supply chain operations to identify areas for optimization, cost reduction, and process improvement.
- Utilized data-driven insights to develop strategies for enhancing logistics efficiency by 35%, including transportation, warehousing, and inventory management.
- Prepare and deliver weekly comprehensive reports and presentations to senior management, outlining logistics trends, challenges, and recommended strategies.
Targeted Case Manager
Apalachee Center
11.2018 - 07.2020
- Completed quarterly progress reviews and diagnostic assessments.
- Counseled and assisted over 30 families in improving psychosocial functioning.
- Developed individualized treatment and Educational plans for each patient.
- Identified at-risk populations using approved screening tool and followed established reporting procedures.
- Participated in quality assurance review session and applied new strategies and techniques presented.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Education
MBA - AI And Data Science
Texas Tech University
Lubbock, TX01.2025
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL08.2018
Skills
- Training and Presentation
- Problem-Solving
- Project Management
- Project Coordinator
- Test-Driven Development
- Framework Development
- Data Visualization
- Power BI
- Oracle
- SAP ERP
- SCM Data Analytics
- Scrum
- Google Suite
- Compliance Requirements
- Process Documentation Creation
- Cross-Functional Team Collaboration
- Microsoft Office
- Continuous Improvement
Certification
CPR, AED and First Aid Certified, Lean Six Sigma Green Belt, Security Clearance, GCP Certification, AHCA Certified, ISO 90001, Google IT Support Professional
Timeline
Associate Quality Assurance Analyst
McDermott
10.2023 - Current
Quality Assurance Auditor
Randstad Sourceright (supporting Google)
12.2021 - 10.2023
Quality Assurance Analyst
Apple One (supporting Tidal Basin)
04.2021 - 11.2021
Targeted Case Manager
Access To Improvement
11.2020 - 04.2021
Targeted Case Manager
Apalachee Center
11.2018 - 07.2020
Logistics Management Analyst
United States Air Force Reserve
06.2014 - 11.2020
MBA - AI And Data Science
Texas Tech University
Bachelor of Science - Psychology
Florida State University