Summary
Overview
Work History
Education
Skills
References
Computer Based Skills
Personal Information
Timeline
Generic
Jade Stroud

Jade Stroud

Training Asstiant
Mansfield,OH

Summary

HR Quality & Training Development Assistant with a focus on employee training and support. Expertise in enhancing customer care experiences through effective communication and problem-solving. Strong background in account management and team collaboration, with skills in developing training materials and coordinating initiatives to ensure compliance and promote employee development.

Overview

4
4
years of professional experience

Work History

HR Quality & Training Development Assistant

School Specialty
Mansfield
07.2023 - Current
  • Training new employees during the del
    ivery of face-to face or virtual to provide the knowledge and skills needed for customer care experiences.
  • Assisted during the certification of representatives through the training process.
  • Preparing, assembling, and creating course materials.
  • Coordinating activities, creating systems, scheduling sessions, and managing resources.
  • Supporting the training of the customer care employees, both during the formal training as well as providing support during the transition to the floor.
  • Once an employee has been trained in my care, I continuously meet with them throughout their career monthly to see how they are succeeding.
  • Everyday meetings with upper management to create the best content to provide our employees.

Advanced Customer Care Representative

School Specialty
Mansfield
07.2022 - Current
  • Researched resolutions, contacted necessary departments, and responded back to customer back phone, mail or fax as follow up.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.

Stocker / Cashier

Aldi
Ontario
06.2022 - 07.2022
  • Maintained merchandised and visual presentation standards on a daily basis.
  • Promoted and role-modeled a culture of positive customer service to everyone daily.
  • Monitored stock and inventory and performed quality assurance of merchandise.
  • Collaborated with team members and communicated clearly to the store management team.
  • Provided feedback to management on all products, inventory losses, scanning errors, and general issues.

Teacher / Caregiver

Lexington Child Development Center
Lexington
09.2021 - 05.2022
  • Provided daycare to several toddlers, preschools, kindergarten, and school-age children while maintaining a child-friendly environment with access to outdoor activities.
  • Maintained accurate records on each individual child, including daily observations, favorite activities, meals severed, and medication administered.
  • Communicated with children's parents regarding their daily activities and behaviors.
  • Instructed children in health and personal habits, such as eating, resting, and toilet habits while creating and developing appropriate lesson plans.

Education

High School Diploma -

Wadsworth High School
01.2020

Animal Science Certificate -

01.2020

Skills

  • Account management and order processing
  • Customer service
  • Employee training
  • Policies and procedures adherence
  • Multitasking and prioritization
  • Data entry and maintenance
  • Team collaboration
  • Customer loyalty and trust building
  • Creative problem solving
  • Conflict resolution

References

References available upon request.

Computer Based Skills

  • Webinar Delivery Tools (Teams, Webex, LiveMeeting, Outlook, etc.)
  • Microsoft Office
  • SalesForce
  • Oracle EBS
  • Oracle R12
  • Vonage Contact Center
  • Microsoft Excel
  • Powerpoint
  • PCI Pal
  • Docebo
  • Prezi
  • Standout
  • Leadx

Personal Information

Timeline

HR Quality & Training Development Assistant

School Specialty
07.2023 - Current

Advanced Customer Care Representative

School Specialty
07.2022 - Current

Stocker / Cashier

Aldi
06.2022 - 07.2022

Teacher / Caregiver

Lexington Child Development Center
09.2021 - 05.2022

High School Diploma -

Wadsworth High School

Animal Science Certificate -

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