JADE STROUD
Sylacauga
Summary
Detail-oriented Access Specialist with strong skills in patient registration, insurance verification, and problem resolution. Committed to enhancing patient experiences through effective communication and collaboration.
Overview
12
12
years of professional experience
Work History
Access Specialist
Coosa Valley Medical Center
Sylacauga
01.2024 - Current
- Assisted patients with registration and appointment scheduling processes.
- Coordinated insurance verification for services provided at the medical center.
- Managed patient inquiries and resolved access-related issues efficiently.
- Educated patients on available services and resources at the facility.
- Collaborated with medical staff to streamline access procedures for patients.
- Processed referrals and facilitated communication between departments effectively.
- Updated patient information to ensure compliance with healthcare regulations.
- Performed periodic audits of user accounts to ensure compliance with established policies and procedures.
Assistant Supervisor
Koch Foods
Ashland
03.2019 - 12.2024
- Supervised daily operations in food processing and packaging areas.
- Trained new staff on safety protocols and operational procedures.
- Coordinated workflow among team members to ensure efficiency.
- Monitored equipment performance and reported maintenance needs.
- Assisted with inventory management and stock replenishment tasks.
- Implemented quality control checks for food safety compliance.
- Filed paperwork and submitted reports to upper management.
- Trained new staff members on company policies, procedures and job expectations.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Resolved customer complaints promptly and effectively.
CNA
Bill Nichols State Veterans Home
Alexander City
05.2016 - 01.2018
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records system.
- Educated families about resident care routines and services available.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Training Coordinator
Walmart
Alexander City
08.2013 - 02.2016
- Coordinated training sessions to enhance employee skills and knowledge.
- Facilitated onboarding processes for new employees and team members.
- Managed training schedules to ensure timely completion of programs.
- Evaluated training effectiveness through feedback and assessments.
- Collaborated with managers to identify training needs across departments.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
Education
High School Diploma -
COOSA CENTRAL HIGH SCHOOL
Rockford, AL05-2012
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Healthcare compliance
- Referral management
- Customer relationship management
- Staff training
- Operations supervision
- Quality control
Timeline
Access Specialist
Coosa Valley Medical Center
01.2024 - Current
Assistant Supervisor
Koch Foods
03.2019 - 12.2024
CNA
Bill Nichols State Veterans Home
05.2016 - 01.2018
Training Coordinator
Walmart
08.2013 - 02.2016
High School Diploma -
COOSA CENTRAL HIGH SCHOOL