Jade Swaim
Seattle
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Potbelly
Seattle
10.2017 - Current
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Upsold additional items to increase store profits.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cheesemonger
Metropolitan Market
Seattle
05.2016 - 09.2017
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended educational seminars related to industry best practices.
- Adhered to all safety policies and procedures when handling knives or other sharp tools used in cutting cheese blocks.
- Developed promotional campaigns to increase sales of specialty cheeses.
- Ticketed, arranged and displayed merchandise to promote sales.
- Controlled curdling process to separate fat and protein from whey and water.
- Cut and formed cheese into desired shapes for packaging different types of cheeses.
- Inspected incoming shipments for quality assurance purposes.
- Researched new products, recipes, trends, and suppliers.
- Performed regular maintenance on equipment such as slicers or graters.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Pastry Chef
Piroshky Piroshky
Seattle
04.2015 - 04.2016
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Developed special menu items to improve business offerings.
- Assisted in menu planning for all pastry items.
- Oversaw baking and pastry production for large events, serving up to 200 guests.
- Ensured that all equipment was properly cleaned, maintained, stored and calibrated regularly.
- Prepared doughs, fillings and icings according to recipes.
- Maintained strict adherence to food safety and sanitation standards, passing all inspections.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Prepared detailed cost analysis reports for all dessert items, optimizing pricing strategies.
- Trained junior pastry staff in advanced baking techniques and kitchen safety protocols.
- Streamlined bakery operations, increasing productivity without sacrificing quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Utilized artistic skills to decorate cakes and pastries, enhancing presentation and customer satisfaction.
- Managed inventory of baking supplies and ingredients, reducing waste.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Managed time efficiently to produce high-quality goods within tight deadlines.
- Offered exceptional customer service, handling special dessert requests and dietary restrictions.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Shift Lead
Walgreens
Bellevue
03.2013 - 02.2015
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Collaborated with management to set performance goals and evaluate progress.
- Taught staff upselling techniques to meet revenue targets.
- Completed opening and closing duties to facilitate business operations.
- Evaluated employee performance, delivering individualized feedback and praise.
- Identified needs of customers promptly and efficiently.
- Delegated tasks to employees and monitored activities and task completion.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Handled cash register transactions accurately while providing excellent customer service.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Reviewed daily sales reports and monitored financial performance metrics.
- Analyzed customer buying patterns to identify trends in sales activity.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Performed administrative tasks including filing documents, data entry.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2014
Associate of Arts - Psychology
Tacoma Community College
Tacoma, WA05-2011
Skills
- Interpersonal communication
- Creative problem solving
- Accuracy and attention to detail
- Meticulous execution of tasks
- Typing manuscripts
- Transcribing documents
- Concise time-management
- Task prioritization
- Critical thinker
- Data screening
- Interpretation skills
- Multilingual proficiency
- Linguistic analysis
- Intercultural mediation
- Multitasking capacity
- Trend analysis
- Predictive analytics
- Data quality assurance
- Market research
- Proofreading
- Digital communications
- Research infrastructure management
- Competitive intelligence
- Search engine optimization
- Research protocol development
- Trend forecasting
- Quantitative research
- Negotiation skills
- Database skills
- Fact-checking
Languages
English
Native/ Bilingual
German
Native/ Bilingual
Certification
B.A. - Psychology
Child & Adolescent Development
2011-2014
Southern New Hampshire University
Affiliations
- Computers
- Engineering
- Video Games
- Academic Pursuits
- Family and Parenting
- Languages
- Cultures
- Programming
- Anthropology
- Trying New Foods
- Cooking at Home
- Deep Conversations
- Intellectual Challenges
- Competitive Sports
- Tabletop Games & Miniatures
References
References available upon request.
Timeline
Sandwich Artist
Potbelly
10.2017 - Current
Cheesemonger
Metropolitan Market
05.2016 - 09.2017
Pastry Chef
Piroshky Piroshky
04.2015 - 04.2016
Shift Lead
Walgreens
03.2013 - 02.2015
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - Psychology
Tacoma Community College