Jade Tabor
Henagar,AL
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
10
10
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility
03.2022 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution..
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies, and services.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Server
Hi-Fi Clydes
06.2021 - 03.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
Server
PF Changs Restaurant
06.2020 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Creeler
Engineered Floors
09.2019 - 06.2020
- Prepared secondary creels for quick changeovers.
- Inspected creelers and components to make sure yarn moved freely and accurately.
- Ran associated machines such as warpers to maintain efficient production.
- Performed basic maintenance and cleaning processes on spinning machines and related equipment.
- Moved materials and products to established locations using forklifts.
- Moved assembled components or finished parts to storage for future processing or shipment.
- Read and understood production documents to produce quality products.
Maintenance Technician
Triple T Maintenance
05.2014 - 08.2019
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
- Rewired and replaced faulty electrical components in equipment.
Education
BBA - Human Resources Management
DeVry University
Downers Grove, IL09.2025
High School Diploma -
Pisgah High School
Pisgah05.2015
Skills
- Complaint Handling
- Complaint Resolution
- Computer Literacy
- Multitasking
- Attention to Detail
- Time Management
- Effective Communication
- Active Listening
- Positive Attitude
- Conflict Resolution
- Critical Thinking
- Decision Making
Timeline
Customer Experience Representative
Enterprise Mobility
03.2022 - Current
Server
Hi-Fi Clydes
06.2021 - 03.2022
Server
PF Changs Restaurant
06.2020 - 06.2021
Creeler
Engineered Floors
09.2019 - 06.2020
Maintenance Technician
Triple T Maintenance
05.2014 - 08.2019
BBA - Human Resources Management
DeVry University
High School Diploma -
Pisgah High School
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