Jade Taylor
Virginia Beach,VA
Summary
Dedicated Customer Service Specialist with strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
10.2025 - Current
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Collaborated with team members to maintain workflow efficiency during peak operational hours.
- Adapted quickly to new processes and technologies, enhancing overall workflow efficiency.
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
- Verified documentation and condition of freight to assure quality standards were achieved.
Stylist
All The Rage
01.2024 - 05.2024
- Build strong relationships with clients, and adjust communication styles according to client needs.
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Maintained knowledge of current trends to stay up to date with a changing industry to enhance customer satisfaction and support.
- Engaged in ongoing training opportunities to improve customer service techniques and product knowledge.
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
Head Hostess
Chili's Restaurant Grill & Bar
08.2023 - 12.2023
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Managed high call volumes while maintaining quality standards in customer interactions.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
BBA - Early Childhood Education
Norfolk State University
Norfolk, Virginia, VA05-2028
Skills
- Microsoft word, powerpoint, excel
- Verbal and written communication
- Attention to detail
- Team player
- Customer inquiries
- Client relationship building
- Positive customer experiences
- Data entry
- Problem resolution
- Payment processing
Timeline
Package Handler
FedEx
10.2025 - Current
Stylist
All The Rage
01.2024 - 05.2024
Head Hostess
Chili's Restaurant Grill & Bar
08.2023 - 12.2023
BBA - Early Childhood Education
Norfolk State University