Jade Thomas
Stacyville
Summary
Dynamic and dedicated professional with experience at AmericInn by Wyndham, excelling in customer service and effective problem-solving. Proven ability to enhance guest satisfaction through strong client relations and adaptability in high-pressure situations. Skilled in time management and maintaining confidentiality, ensuring seamless operations and a welcoming environment for all visitors.
Professional in hospitality industry equipped to deliver exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.
Overview
2026
2026
years of professional experience
Work History
Lifeguard
City of St.ansgar
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Hotel Front Desk Clerk
AmericInn by Wyndham
05.2019 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest satisfaction by promptly addressing and resolving inquiries and concerns. notified supervisor immediately when problems escalated.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Maintained organized and clean front area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Managed lost and found items to assist guests with retrieving belongings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Education
History - History
University of Northern Iowa
Cedar Falls, IASt.ansgar Highschool
Saint Ansgar, IA05.2018
Skills
- Effective problem-solver
- Patience and empathy
- Team collaboration
- Adaptability in emergencies
- Strong client relations
- Customer service
- Time management
- Active listening
- Task prioritization
Timeline
Hotel Front Desk Clerk
AmericInn by Wyndham
05.2019 - Current
Lifeguard
City of St.ansgar
History - History
University of Northern Iowa
St.ansgar Highschool
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