Jade Thompson
Jackson,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Advanced in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Professional Staffing Group Holding: MDES
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Host/Lead Server
Darden Restaurants, Inc.
02.2013 - 05.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Substitute Teacher, K-12
Kelly Services USA, LLC
02.2019 - 03.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
2nd Grade Teacher
Jackson Public Schools
02.2020 - 05.2020
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Created lessons and online testing materials to facilitate remote learning.
Education
Bachelor of Science - Childcare & Family Education
Jackson State University
Jackson, MS12.2018
Skills
- Quality Assurance Controls
- Clerical Support
- Documentation
- Microsoft PowerPoint
- Microsoft Excel
- Grammar
- Customer Service
- Responsible and Trustworthy
- Staff Training
- Conflict Resolution
- Leadership
- Positive and Friendly Attitude
- Curriculum Management
- Safety Awareness
- Class Engagement
- Positive Environment Planning
- Tutoring and Student Assistance
- Build Skills
- Plan Lessons
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Professional Staffing Group Holding: MDES
03.2023 - Current
2nd Grade Teacher
Jackson Public Schools
02.2020 - 05.2020
Substitute Teacher, K-12
Kelly Services USA, LLC
02.2019 - 03.2023
Host/Lead Server
Darden Restaurants, Inc.
02.2013 - 05.2023
Bachelor of Science - Childcare & Family Education
Jackson State University
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