Jade Thompson
Gallup,NM
Summary
Proven caregiver and skilled communicator, adept in patient care and maintaining confidentiality. At Genesis HealthCare, enhanced patient safety and comfort, demonstrating compassion and empathy. Excelled in high-stress environments, ensuring customer satisfaction and loyalty in retail roles. Achieved positive outcomes by leveraging direct patient care skills and effective verbal communication.
Overview
6
6
years of professional experience
Work History
CNA
Genesis HealthCare
03.2023 - 08.2024
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Sales Associate
Army Air Force Exchange Service
09.2020 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
Cracker Barrel
03.2019 - 12.2019
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Seasonal Sales Associate
Finish Line
06.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
Education
Nursing
University of New Mexico
Gallup, NM05.2027
High School Diploma -
Gallup High School
Gallup, NM05.2017
Skills
- Feeding Assistance
- Maintaining confidentiality
- Patient Care
- Compassion and Empathy
- Direct Patient Care
- Compassionate caregiver
- Reliable
- Written and verbal communication
Timeline
CNA
Genesis HealthCare
03.2023 - 08.2024
Sales Associate
Army Air Force Exchange Service
09.2020 - 10.2022
Restaurant Hostess
Cracker Barrel
03.2019 - 12.2019
Seasonal Sales Associate
Finish Line
06.2018 - 12.2018
Nursing
University of New Mexico
High School Diploma -
Gallup High School