Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jade Thorne

Hopewell,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by showing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I am an organized and dependable candidate who's successful at managing multiple priorities with a positive attitude. Also, I have the willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative/Call Center

Maximus Call Center
11.2022 - 10.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Assembly Line Worker

Hillphoenix
07.2022 - 11.2022
  • Followed protocols to enhance protection and maintain safe work environment.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed outlined specifications to implement assembly plans.

Picker/Packer

amazon
01.2022 - 07.2022
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Claim Adjuster

Ranstand
05.2021 - 01.2022
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
  • Negotiated and settled claims according to information presented through reports, research and data verification
  • Reviewed data to verify validity of claims and determine case management actions
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.

Customer Service Representative

Walmart
03.2019 - 06.2021
  • Reviewed reports to establish baseline customer satisfaction levels
  • Maintained the overall appearance and performance of the front end
  • Contacted customers who have complaints and work towards resolution
  • Promoted a positive work environment for employees and by leading an example
  • Handled all financial services, perform audits, and provide registers with additional cash when needed
  • Managed staffing levels for customer service counter and other key areas.

Education

High school diploma -

Mountain View High School
Stafford, VA
06.2021

Skills

  • Active Listening
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Sales Expertise
  • Business Development Understanding
  • Time Management
  • Money Handling Abilities
  • Livechat Messaging
  • Process Transactions
  • Order and Refund Processing
  • Problem-Solving Ability
  • Customer Service

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Representative/Call Center

Maximus Call Center
11.2022 - 10.2023

Assembly Line Worker

Hillphoenix
07.2022 - 11.2022

Picker/Packer

amazon
01.2022 - 07.2022

Claim Adjuster

Ranstand
05.2021 - 01.2022

Customer Service Representative

Walmart
03.2019 - 06.2021

High school diploma -

Mountain View High School

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Jade Thorne